Technology Resources: Portal and Apps

Learn How to Use the ebtEdge Mobile App

Need help navigating the ebtEdge mobile application? This detailed guide walks you through everything you need, such as:

Downloading and installing the app
Setting up or changing your PIN
Viewing your balance and transaction history
Setting up notifications and alerts
Filing disputes
Freezing your account
Blocking out-of-state and internet purchases
And more!

Click the link below to access the guide!

ebtEDGE Cardholder Portal User Guide.pdf PDF file, about 3

Fraud Prevention and Technology Resources

Learn More

Find fraud prevention tips and password reset instructions below:

Fraud Prevention Printout (English) PDF file, less than 1

Fraud Prevention Printout (Spanish) PDF file, less than 1

Fraud Prevention printout (Portuguese) PDF file, less than 1

Computer Instructions Username/Password (English) PDF file, less than 1

Computer Instructions Username/Password (Spanish) PDF file, less than 1

Computer Instructions Web Username/Password (Portuguese) PDF file, less than 1

EBT Card Freeze FAQ August 2021 (English) PDF file, less than 1

EBT Card Freeze FAQ August 2021 (Spanish) PDF file, less than 1

EBT Card Freeze FAQ August 2021 (Portuguese) PDF file, less than 1

DHS continues to expand all the ways you can reach us for the services and benefits you need. Here are some helpful resources to better use the customer service channels that do not require a visit to our offices.

Customer Portal Resources

You can get to the Customer Portal by clicking on the “Apply Now” tab or by going to healthyrhode.ri.gov. It is where you can get case information or apply for DHS programs and services or health coverage through HealthSourceRI from any computer with internet access.

Video Tutorial

Technology Adoption Days

Technology Adoption Days provide weekly opportunities every Wednesday to learn how to use and access the Customer Portal (healthyrhode.ri.gov) and mobile app. Additional resources about Technology Adoption Days can be found here:

Resources

Tri-fold-Brochure-Tech-Adoption-Español PDF file, about 9

Tri-fold-Brochure-Tech-Adoption-Portugués PDF file, about 9

Tri-fold-Brochure-Tech-Adoption PDF file, about 9

Tech-Adoption-Day-Poster-Español PDF file, about 8

Tech-Adoption-Day-Poster-Portugués PDF file, about 8

Tech-Adoption-Day-Poster PDF file, about 8

How To Access Customer Portal (12/2020) PDF file, less than 1

Apply For New Programs On Customer Portal (3/2022) PDF file, less than 1

Update Contact Information On Customer Portal (12/2020) PDF file, less than 1

Upload Documents To Customer Portal (12/2020) PDF file, less than 1

Renew Benefits On Customer Portal (3/2022) PDF file, less than 1

Find Notices On Customer Portal (3/2022) PDF file, less than 1

Download Proof Of Benefits On Customer Portal (3/2022) PDF file, less than 1

How to Sign Up for Text Message Alerts (11/2022) PDF file, less than 1

Still having Customer Portal issues despite these how-to resources? Fill out this Customer Portal support form.

Other Resources

DHS will upload other informational resources for customers and community partners here. Check back frequently to find new and updated documents on a variety of topics, programs and services:

How to Protect Your Benefits PDF file, less than 1

Prevent-Fraud-ebtEDGE-Mobile-Application-ENG.pdf PDF file, about 2

Prevent-Fraud-ebtEDGE-Mobile-Application_POR.pdf PDF file, about 2

Prevent-Fraud-ebtEDGE-Mobile-Application_SPA.pdf PDF file, about 2

HealthyRhode Mobile App

To download HealthyRhode, you can visit the App Store® or Google Play Store® and search for the app using “HealthyRhode”. You must have a Customer Portal account to use HealthyRhode. If you do not have one, please visit healthyrhode.ri.gov to create one.

HealthyRhode is a mobile app for the RI Department of Human Services. Apple Store® and the Apple logo® are trademarks of Apple Inc. Google Play® and the Google Play logo® are trademarks of Google LLC.

HealthyRhode | DHS Alerts

DHS has launched a new service that will provide enrolled customers with timely notifications via text messaging. DHS Alerts give customers another tool to help ensure continuity of benefits when forms or other materials are due. Sign up for DHS alerts the next time you visit an office, over the phone, on the Customer Portal (healthyrhode.ri.gov) or through the mobile app.