RI Bridges continues to make progress to meet the needs of state workers and Rhode Islanders. Backlogs have dropped, timeliness has improved across programs and system incidents are at their lowest. Ongoing maintenance and improvements occur to further stabilize and add needed features.

If you are having difficulties, please click here for some troubleshooting solutions.

Our online Customer Portal is also available 24 hours a day, 7 days a week. Here is a guide to help you access it.

If you typically receive benefits on the first of the month and you are wondering if you received benefits, you can go to ebtedge.com or call 1-888-979-9939 to check your balance.

If you have been receiving benefits but did not receive them this month, it may be because your case has closed or an initial application or recertification form has not been processed. You can learn that status:

Online: To manage your case online, visit HealthyRhode RI. Once your account has been set up, you may:

Phone: To check the status of your SNAP application or recertification, you may use our self-service options by calling 1-855-MY-RIDHS (1-855-697-4347) and selecting option #2.

You may talk to a DHS representative Monday through Friday 8:30 a.m. – 3:30 p.m. by calling 1-855-MY-RIDHS (1-855-697-4347), for further assistance.

If you applied for benefits within the past 30 days (90 days for Long Term Services and Supports or 7 days if you believe you were eligible for expedited SNAP), your application is still within the window for processing and you should receive a decision soon. You may inquire about the status of your application using the resources below:

Online: To manage your case online, visit HealthyRhode RI. Once your account has been set up, you may:

Phone: To check the status of your SNAP application or recertification, you may use our self-service options by calling 1-855-MY-RIDHS (1-855-697-4347) and selecting option #2.

You may talk to a DHS representative Monday through Friday 8:30 a.m. – 3:30 p.m. by calling 1-855-MY-RIDHS (1-855-697-4347), for further assistance.

You should have or will receive a notice in the mail regarding your benefit changing and the specific reason(s) why your benefit changed.

You can also view your notices on HealthyRhode RI once you have registered for an account.

Your benefits could change due to one of the following reasons below or any combination of them, including but not limited to:

Visit the Most Common Programs section for information on the application process and guidelines for eligibility determination.

For detailed information about our programs, the rules and regulations, and additional resources, see Programs & Services.

You may talk to a DHS representative Monday through Friday 8:30 a.m. – 3:30 p.m. by calling 1-855-MY-RIDHS (1-855-697-4347), for further assistance.

You should have or will receive a notice in the mail regarding your benefits ending and the specific reason(s) why your benefits ended. You can also view your notices on HealthyRhode RI once you have registered for an account.

Your benefits could end due to one of the following reasons below or any combination of them, including but not limited to:

Visit the Most Common Programs section for information on the application process and guidelines for eligibility determination.

For detailed information about our programs, the rules and regulations, and additional resources, see Programs & Services.

You may talk to a DHS representative Monday through Friday 8:30 a.m. – 3:30 p.m. by calling 1-855-MY-RIDHS (1-855-697-4347), for further assistance.

Online: To request an EBT card online, visit HealthyRhode RI. Once your account has been set up, you may:

Phone: If your card is lost, stolen or damaged, you can request a replacement card by calling DHS at 1-855-MY-RI-DHS (1-855-697-4347), after selecting a language, select option #1. If you do not have your card number, remain on the line and you will be able to access information without the EBT card number.

You may contact the phone number below to change your SNAP PIN.

If you have just received your replacement EBT card:

Online: You may report changes to your case by visiting HealthyRhode RI and managing your case online.

Phone: You may report changes by calling 1-855-MYRIDHS (1-855-697-4347) and speaking with a DHS representative between Monday – Friday 8:30 a.m. – 3:30 p.m.

In Person: You may report changes by dropping off verifications at your local DHS office.

Mail: You may mail the completed change report form to:

RI Department of Human Services
P.O. Box 8709
Cranston, RI 02920-8787

A change report form is available to be printed from the SNAP Other Forms page - Change Report Form section located on the DHS website.

The following changes may impact the eligibility and enrollment of anyone in your household. They must be reported within 10 days of the date of the change.

Phone: You may cancel your benefits by calling 1-855-MYRIDHS (1-855-697-4347) and speaking with a DHS representative between Monday - Friday 8:30 am through 3:30pm.

Phone: You may confirm or reschedule a face-to-face appointment by calling 1-855-MYRIDHS (1-855-697-4347) and selecting option #4.

For phone interviews, call center staff can complete your interview at the time of your call if you have sent in all the necessary documentation.

In Person: You can schedule or reschedule an appointment by visiting your local DHS office.

Please ensure that you bring all required documentation when coming in for your interview/appointment.

Online: If an award letter is sufficient proof of benefits, you may print that from your customer account online at HealthyRhode RI.

Phone: You may request verification documents by calling 1-855-MYRIDHS (1-855-697-4347) and selecting option #3 to request a Benefit Decision Notice.

In Person: You may request verification documents by visiting your local DHS office.

Online: You may apply for benefits online by visiting HealthyRhode RI.

In Person: You may apply for benefits by downloading an application for one of our programs here. Be sure to complete and sign the application before mailing it to or dropping it off at a local DHS office.

Mail: You may mail the completed application to:

RI Department of Human Services
P.O. Box 8709
Cranston, RI 02920-8787

For health coverage, visit HealthSourceRI (open Monday through Friday, 8:00am to 7:00pm) at:

401 Wampanoag Trail
East Providence, RI 02915

You may request an application be mailed to you by calling 1-855-MYRIDHS (1-855-697-4347) and selecting option #3.

There are many partner agencies who can meet you in your community to help you with applications and forms:

Online: You may find more information about our programs, the rules and regulations, and additional resources online at Programs & Services.

Visit the Most Common Programs section for information on the application process and guidelines for eligibility determination.

Phone: You can talk to a DHS representative Monday - Friday 8:30 a.m. – 3:30 p.m. by calling 1-855-MY-RIDHS (1-855-697-4347) for further assistance.

Online: You may scan and upload your documents online by managing your case at HealthyRhode RI.

Mail: You may mail your documents to:

P.O. Box 8709
Cranston, RI 02920

In Person: You may drop off your documents in person by visiting your local DHS office.

Fax: You may fax your documents to your local DHS office by using the fax numbers located here.

If you are asked to provide further documentation, you have 10 days to provide the requested documentation to DHS.

Households will receive a Recertification form in the 11th month of the certification period (or, for SNAP, the 23rd month of the certification period for households with all elderly or disabled members). The household must complete and submit this form by its due date, participate in an interview (for SNAP, RIW, or GPA) and provide required documents in order to continue to receive benefits beyond the end of the certification period.

Sign and date the Recertification Form, include copies of the requested documents and submit it via:

Mail: addressed to:

State of Rhode Island
P.O. Box 8709
Cranston, RI 02920-8787

In Person: You may drop off your Recertification Form in person by visiting your local DHS office.

Online: managing your case at HealthyRhode RI to make the changes on the Recertification Form and upload copies of the requested documents.

There are many partner agencies who can meet you in your community to help you with applications and forms:

If you submit a recertification form after your certification period has expired, the form will be considered an initial application for benefits. Benefits will be effective as of the date that the form was received by DHS.

You may request an appeal by doing one of the following:

ATTN: Appeals STATE OF RHODE ISLAND
P.O. Box 8709
Cranston, RI 02920-8787

Additional information regarding appeals and the appeals process may be found here.

You may contact Neighborhood and United directly and ask for a change plan form to change your coverage at the phone numbers below:

You should have or will receive a Benefit Decision Notice in the mail regarding the outcome of your application and the specific reason(s) why you were denied for benefits.

If you applied for benefits more than 30 days ago (90 days for Long Term Services and Supports or 7 days if you believe you were eligible for expedited SNAP) and you have not received an eligibility determination from us or need additional help with your benefits or applications, you may Contact Us.