RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Local Resources 2-1-1 United Way of Rhode Island "Together, we're changing lives and strengthening our community...helping Rhode Islander's meet basic needs..." Open the Guide to Services Associated with 2-1-1 to access the search database for available Health and Human Services. Crossroads Rhode Island "...to meet the needs of the most vulnerable people in our state...providing a range of services for housing, shelter, and education and employment services..." Meals on Wheels of RI "...receive daily meals...home-delivered meals program...delivering meals to seniors and homebound..." RI Community Action Agencies " ...provides resources, support, services, and programs to RI residents in need...serving all 39 cities and towns in Rhode Island..." RI Department of Labor and Training " ...EmployRI online search engine for employers job recruitment, job fairs and workshops, online job-matching for job seekers and more..." RI Food Bank "...food pantries and meal sites...to engage in the fight against hunger..." "Community Kitchen is a culinary job-training program for low-income or jobless adults....students gain cooking skills...and create healthy meals for Kids Cafe". RI Housing "...provides low-interest loans, grants, education and assistance to help Rhode Islanders find, rent, buy, build and keep a good home..." RI Office of Healthy Aging "...additional resources for those in need of emergency food services..." RI Resource Directory Page "...for emergency food listing..." RI Voter Registration "...all the information you need to register, update your voter record, find a polling place/elected officials and track your mail ballot..." Internet Access and Telephone Affordable Connectivity Program "...The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more..."