RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. -The Pawtucket and both Providence Offices, as well as the Call Center, will be offering extended hours from 4-7 p.m. Monday (12/23), Thursday (12/26), and Friday (12/27).
DHS Offices Technology Adoption Days DHS has introduced Technology Adoption Days, which provides weekly opportunities for customers to learn how to use the agency's digital resources. Tech Adoption Days are held every Wednesday from 8:30 a.m. to 4 p.m. Read the full press release online. Additional supporting materials are available here. Louis Pasteur Building Customers have access to benefits and our staff through the following channels: Customer Portal: login to your portal to access your benefits, instructions can be found on the Helpful Technology Resources page Phone: 1-855-MY-RIDHS (1-855-697-4347) Drop Boxes: Leave materials in the secure drop boxes at all our regional offices See below for more information about the DHS Call Center and the DHS regional offices serving Rhode Islanders throughout our State. DHS Call Center Hours: Many of the self-service options are available to you 24 hours a day, 7 days a week. If you need to speak with a representative, our hours of operations are 8:30 a.m. to 3 p.m. on Monday, Tuesday, Thursday and Friday, except holidays. For general information on SNAP, RI Works, Child Care Assistance, EBT Cards, General Public Assistance, RIte Care, and other agency programs 1-855-MY-RIDHS (1-855-697-4347) Additional resource info lines can be found on our Contact Us page. Document Scanning Centers Did you know Document Scanning Centers at our 125 Holden Street and 249 Roosevelt Avenue offices can help customers open and update their cases in as little as 10 minutes? It is a fast, easy, and convenient process, designed to save customers time. Community partner resources are available below: Resources DSC -General Poster PDF file, less than 1mbmegabytes DSC - Alt. Poster PDF file, less than 1mbmegabytes DSC - Palm Card PDF file, less than 1mbmegabytes DSC -Social Media Collateral PDF file, less than 1mbmegabytes DSC - General Poster (español) PDF file, less than 1mbmegabytes DSC - Alt Poster (espanol) PDF file, less than 1mbmegabytes DSC - Palm Card (español) PDF file, less than 1mbmegabytes DSC -Social Media Collateral (español) PDF file, less than 1mbmegabytes DSC - General Poster (português) PDF file, less than 1mbmegabytes DSC- Alt Poster (português) PDF file, less than 1mbmegabytes DSC - Palm Card (português) PDF file, less than 1mbmegabytes DSC -Social Media Collateral (português) PDF file, less than 1mbmegabytes DSC - General Poster (kreyol ayisyen) PDF file, less than 1mbmegabytes DSC-Alt Poster (kreyol ayisyen) PDF file, less than 1mbmegabytes DSC - Palm Card (kreyol ayisyen) PDF file, less than 1mbmegabytes DSC -Social Media Collateral (kreyol ayisyen) PDF file, less than 1mbmegabytes Regional Offices Regular in-person services at regional offices are available Monday, Tuesday, Thursday, and Friday, except holidays, from 8:30 a.m. to 4 p.m. DHS provides weekly opportunities for customers to learn how to access the Customer Portal and mobile app as part of Technology Adoption Days, held at regional offices every Wednesday. Please note offices with Document Scanning Centers are are marked with an asterisk (*) Providence* 1 Reservoir Avenue Providence, RI 02907 1-855-MY-RIDHS (1-855-697-4347) FAX: 1-401-462-8214 Directions Providence* 125 Holden Street Providence, RI 02908 1-855-MY-RIDHS (1-855-697-4347) FAX: 1-401-462-8052 Directions Pawtucket* 249 Roosevelt Avenue Pawtucket, RI 02860 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-721-6659 Directions Woonsocket 219 Pond Street Woonsocket, RI 02895 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-235-1273 Directions Warwick 195 Buttonwoods Avenue Warwick, RI 02886 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-736-1442 or 1-401-736-1443 Directions South County 4808 Tower Hill Road, Suite G1 Wakefield, RI 02879 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-782-4316 Directions Newport County 31 John Clarke Road Middletown, RI 02842 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-619-7201 Directions DHS Long Term Services and Supports (LTSS) Mailing Address: P.O. Box 8709, Cranston, RI 02920 Fax: 1-401-574-9915 Administrative Department of Human Services Louis Pasteur Building 57 25 Howard Avenue Cranston, RI 02920 Directions Office of Child Support Services 77 Dorrance Street Providence, RI 02903 1-401-458-4400 FAX:1-401-458-4465 Directions Office of Rehabilitation Services 40 Fountain Street Providence, RI 02903 1-401-421-7005 TTY 1-800-745-5555 Español 1-401-272-8090 Directions RI Veterans Home 480 Metacom Avenue Bristol, RI 02809 1-401-253-8000 FAX:1-401-254-1340 Directions RI Veterans Memorial Cemetery 301 South County Trail Exeter, RI 02822 1-401-268-3088 FAX:1-401-295-8797 Directions