DHS Offices

Appointment-Only Shepard Building

The appointment-only regional office in the Shepard Building is in downtown Providence. The office will open on Monday, June 16. As part of this transition, the One Reservoir Avenue Office will close on Thursday, June 5.

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Technology Adoption Days

DHS has introduced Technology Adoption Days, which provides weekly opportunities for customers to learn how to use the agency's digital resources. Tech Adoption Days are held every Wednesday from 8:30 a.m. to 4 p.m. Read the full press release online. Additional supporting materials are available here.

Pastore Building — Louis Pasteur Building

Customers have access to benefits and our staff through the following channels:

Customer Portal: login to your portal to access your benefits, instructions can be found on the Helpful Technology Resources page
Phone: 1-855-MY-RIDHS (1-855-697-4347)
Drop Boxes: Leave materials in the secure drop boxes at all our regional offices

See below for more information about the DHS Call Center and the DHS regional offices serving Rhode Islanders throughout our State.

DHS Call Center

Hours: Many of the self-service options are available to you 24 hours a day, 7 days a week. If you need to speak with a representative, our hours of operations are 8:30 a.m. to 3 p.m. on Monday, Tuesday, Thursday and Friday, except holidays.

For general information on SNAP, RI Works, Child Care Assistance, EBT Cards, General Public Assistance, RIte Care, and other agency programs

1-855-MY-RIDHS (1-855-697-4347)

Additional resource info lines can be found on our Contact Us page.

Document Scanning Centers

Resources

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Regional Offices

Regular in-person services at regional offices are available Monday, Tuesday, Thursday, and Friday, except holidays, from 8:30 a.m. to 4 p.m. DHS provides weekly opportunities for customers to learn how to access the Customer Portal and mobile app as part of Technology Adoption Days, held at regional offices every Wednesday.

Please note offices with Document Scanning Centers are are marked with an asterisk (*)