SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
DHS Offices Technology Adoption Days DHS has introduced Technology Adoption Days, which provides weekly opportunities for customers to learn how to use the agency's digital resources. Tech Adoption Days are held every Wednesday from 8:30 a.m. to 4 p.m. Read the full press release online. Additional supporting materials are available here. Louis Pasteur Building Customers have access to benefits and our staff through the following channels: Customer Portal: login to your portal to access your benefits, instructions can be found on the Helpful Technology Resources page Phone: 1-855-MY-RIDHS (1-855-697-4347) Drop Boxes: Leave materials in the secure drop boxes at all our regional offices See below for more information about the DHS Call Center and the DHS regional offices serving Rhode Islanders throughout our State. DHS Call Center Hours: Many of the self-service options are available to you 24 hours a day, 7 days a week. If you need to speak with a representative, our hours of operations are 8:30 a.m. to 3 p.m. on Monday, Tuesday, Thursday and Friday, except holidays. For general information on SNAP, RI Works, Child Care Assistance, EBT Cards, General Public Assistance, RIte Care, and other agency programs 1-855-MY-RIDHS (1-855-697-4347) Additional resource info lines can be found on our Contact Us page. Document Scanning Centers Did you know Document Scanning Centers at our 125 Holden Street and 249 Roosevelt Avenue offices can help customers open and update their cases in as little as 10 minutes? It is a fast, easy, and convenient process, designed to save customers time. Community partner resources are available below: Resources DSC -General Poster PDF file, less than 1mbmegabytes DSC - Alt. Poster PDF file, less than 1mbmegabytes DSC - Palm Card PDF file, less than 1mbmegabytes DSC -Social Media Collateral PDF file, less than 1mbmegabytes DSC - General Poster (español) PDF file, less than 1mbmegabytes DSC - Alt Poster (espanol) PDF file, less than 1mbmegabytes DSC - Palm Card (español) PDF file, less than 1mbmegabytes DSC -Social Media Collateral (español) PDF file, less than 1mbmegabytes DSC - General Poster (português) PDF file, less than 1mbmegabytes DSC- Alt Poster (português) PDF file, less than 1mbmegabytes DSC - Palm Card (português) PDF file, less than 1mbmegabytes DSC -Social Media Collateral (português) PDF file, less than 1mbmegabytes DSC - General Poster (kreyol ayisyen) PDF file, less than 1mbmegabytes DSC-Alt Poster (kreyol ayisyen) PDF file, less than 1mbmegabytes DSC - Palm Card (kreyol ayisyen) PDF file, less than 1mbmegabytes DSC -Social Media Collateral (kreyol ayisyen) PDF file, less than 1mbmegabytes Regional Offices Regular in-person services at regional offices are available Monday, Tuesday, Thursday, and Friday, except holidays, from 8:30 a.m. to 4 p.m. DHS provides weekly opportunities for customers to learn how to access the Customer Portal and mobile app as part of Technology Adoption Days, held at regional offices every Wednesday. Please note offices with Document Scanning Centers are are marked with an asterisk (*) Providence* 1 Reservoir Avenue Providence, RI 02907 1-855-MY-RIDHS (1-855-697-4347) FAX: 1-401-462-8052 Directions Providence* 125 Holden Street Providence, RI 02908 1-855-MY-RIDHS (1-855-697-4347) FAX: 1-401-462-8052 Directions Pawtucket* 249 Roosevelt Avenue Pawtucket, RI 02860 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-721-6659 Directions Woonsocket 219 Pond Street Woonsocket, RI 02895 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-235-1273 Directions Warwick 195 Buttonwoods Avenue Warwick, RI 02886 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-736-1442 or 1-401-736-1443 Directions South County 4808 Tower Hill Road, Suite G1 Wakefield, RI 02879 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-782-4316 Directions Newport County 31 John Clarke Road Middletown, RI 02842 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-619-7201 Directions Administrative Department of Human Services Louis Pasteur Building 57 25 Howard Avenue Cranston, RI 02920 Directions Office of Child Support Services 77 Dorrance Street Providence, RI 02903 1-401-458-4400 FAX:1-401-458-4465 Directions Office of Rehabilitation Services 40 Fountain Street Providence, RI 02903 1-401-421-7005 TTY 1-800-745-5555 Español 1-401-272-8090 Directions RI Veterans Home 480 Metacom Avenue Bristol, RI 02809 1-401-253-8000 FAX:1-401-254-1340 Directions RI Veterans Memorial Cemetery 301 South County Trail Exeter, RI 02822 1-401-268-3088 FAX:1-401-295-8797 Directions