Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
DHS Offices Customers have access to benefits and our staff through the following channels: Louis Pasteur Building Customer Portal: login to your portal to access your benefits, instructions can be found on the Helpful Technology Resources page Phone: 1-855-MY-RIDHS (1-855-697-4347) Drop Boxes: Leave materials in the secure drop boxes at all our regional offices See below for more information about the DHS Call Center and the DHS regional offices serving Rhode Islanders throughout our State. DHS Call Center Hours: Many of the self-service options are available to you 24 hours a day, 7 days a week. If you need to speak with a representative, our hours of operations are 8:30 a.m. to 3 p.m. on Monday, Tuesday, Thursday and Friday, except holidays. For general information on SNAP, RI Works, Child Care Assistance, EBT Cards, General Public Assistance, RIte Care, and other agency programs 1-855-MY-RIDHS (1-855-697-4347) Additional resource info lines can be found on our Contact Us page. Regional Offices Regional offices are open Monday through Friday, except holidays, from 8:30 a.m. to 4 p.m. Providence 1 Reservoir Avenue Providence, RI 02907 1-855-MY-RIDHS (1-855-697-4347) FAX: 1-401-462-8052 Directions The Reservoir Avenue office in Providence is also the location of the Document Scanning Center (the entrance is located at the back of the building). Pawtucket 249 Roosevelt Avenue Pawtucket, RI 02860 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-721-6659 Directions Woonsocket 219 Pond Street Woonsocket, RI 02895 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-235-1273 Directions Warwick 195 Buttonwoods Avenue Warwick, RI 02886 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-736-1442 or 1-401-736-1443 Directions South County 4808 Tower Hill Road, Suite G1 Wakefield, RI 02879 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-782-4316 Directions Newport County 31 John Clarke Road Middletown, RI 02842 1-855-MY-RIDHS (1-855-697-4347) FAX:1-401-619-7201 Directions Administrative Department of Human Services Louis Pasteur Building 57 25 Howard Avenue Cranston, RI 02920 Directions Office of Child Support Services 77 Dorrance Street Providence, RI 02903 1-401-458-4400 FAX:1-401-458-4465 Directions Office of Rehabilitation Services 40 Fountain Street Providence, RI 02903 1-401-421-7005 TTY 1-800-745-5555 Español 1-401-272-8090 Directions RI Veterans Home 480 Metacom Avenue Bristol, RI 02809 1-401-253-8000 FAX:1-401-254-1340 Directions RI Veterans Memorial Cemetery 301 South County Trail Exeter, RI 02822 1-401-268-3088 FAX:1-401-295-8797 Directions