RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
General Public Assistance The General Public Assistance (GPA) program provides time-limited cash assistance to adults 18 to 64 years of age who have very limited income and resources and an illness or medical condition that keeps them from working while awaiting SSI determination. Covered Benefits Bridge Fund (GPA-Bridge) Many individuals that apply for federal SSI benefits have to wait three to four months before their application are approved. SSI Applicants may be eligible to receive cash payments of up to $200 per month through the GPA Bridge program while their application is pending. Once the SSI application is approved, the applicant will receive a retroactive payment from the Social Security Administration starting from the date of the application. When that happens, the total amount of bridge payments is refunded to the State from the retroactive SSI payment and the payment to the recipient is reduced accordingly. Hardship Program (GPA-Hardship) Each year's budget sets aside a portion of the overall GPA funding to be used as a “hardship contingency fund” under the sole discretion of the DHS Director. GPA Hardship payments are intended to be a benefit of last resort for Rhode Islanders who do not qualify for Rhode Island Works or SSI. Those determined to be eligible for hardship funds may receive up to $100 per month ($50 bi-weekly). Funeral/Burial Payment Assistance (GPA-Burial) The GPA program also funds funeral and burial services for GPA recipients and indigent individuals. The cost of burial services is limited to $900 and is reduced based on the income and resources of the deceased and any legally liable relatives. Eligibility and How to Apply For eligibility, how to apply and more benefit details, including helpful information about GPA-Burial for families and funeral homes, go here.