Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
Resources DHS is able to help more than 300,000 Rhode Islanders every year with the help of many community partners, advocates and our contracted vendors, such as our SNAP Outreach vendors. Together, we are able to extend DHS' reach across our beautiful state and have additional aid to all who may need us. The following pages are several resources, including: how to guides in our Tech Resources page as well as information about our new mobile app Several of our community partners in Local Resources page Domestic Violence help with our Family Violence Option Advocacy Program How to report fraud Additional Customer Resources The RI Department of Human Services has developed new resources to help provide education on the broader application process. Please check back frequently to see the latest versions and newly added resources. Save Time, Go Online Poster (Eng/Spa 11.2022) PDF file, about 2mbmegabytes Customer-Card PDF file, less than 1mbmegabytes What to Expect Brochure (11.2022) PDF file, about 2mbmegabytes Resource Guide (11.2022) PDF file, less than 1mbmegabytes Fraud Prevention Resources Please find fraud prevention resources below to help you protect your benefits. EBT Card Freeze FAQ (English) PDF file, less than 1mbmegabytes EBT Card Freeze FAQ (Spanish) PDF file, less than 1mbmegabytes EBT Card Freeze FAQ (Portuguese) PDF file, less than 1mbmegabytes How to Protect Your Benefits PDF file, less than 1mbmegabytes Protecting Your Benefits Update (11/18/2022) PDF file, less than 1mbmegabytes Step-by-Step Guide If You Are Affected by Fraudulent Activity PDF file, less than 1mbmegabytes End of Extra COVID SNAP Benefits—Resources and Supporting Materials Beginning on March 1, 2023, SNAP households will only receive their regular monthly SNAP issuance on the first of each month. Below, please find resources and supporting materials intended to help customers navigate the recent change. Extra COVID SNAP Ending Flyer (English) PDF file, less than 1mbmegabytes Covid.SNAP-end- social toolkit. Final.pdf PDF file, less than 1mbmegabytes Extra Covid SNAP end (English, poster) PDF file, about 1mbmegabytes Extra Covid SNAP end (Spanish poster) PDF file, about 1mbmegabytes Extra Covid SNAP end (Portuguese poster) PDF file, about 1mbmegabytes Resource Guide (updated 1.23.2023) PDF file, less than 1mbmegabytes 16 Tips for Saving Money at the Supermarket (Portuguese) PDF file, less than 1mbmegabytes 16 Tips for Saving Money at the Supermarket (Spanish) PDF file, less than 1mbmegabytes 16 Tips for Saving Money at the Supermarket (English) PDF file, less than 1mbmegabytes The graphics below are for broad community partner use and can also be found in the social media toolkit document. DHS Call Center Automated System The DHS Call Center automated system provides easy, quick access to SNAP and Medicaid options for customers. More information about option 2 at 1-855-MY-RIDHS is available in the resources below. Call Center Self Service Options PDF file, less than 1mbmegabytes Call Center Self Service (por) PDF file, less than 1mbmegabytes Call Center Self Service (spa) PDF file, less than 1mbmegabytes Social Media Toolkit PDF file, less than 1mbmegabytes