SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Civil Rights The Rhode Island Department of Human Services and its agencies are committed to providing services to our applicants and clients in a fair and nondiscriminatory manner. This obligation to comply with federal and state laws and regulations extends to service contractors, as well as any other agency, institution or organization participating in a health and human service program by contract or other arrangements. The RI DHS Civil Rights Office has the responsibility to investigate claims of discrimination; to conduct new, periodic and special compliance reviews of offices, programs and contractors; to provide training and guidance; and to take other appropriate steps to ensure that programs and services do no discriminate. For further information about these laws, regulations and DHS’ discrimination complaint procedures for resolution of discrimination, contact DHS at: 25 Howard Avenue, Cranston, RI 02920. You can also call: 401-462-6427 (TDD 401-462-6239) 711 (or 1-800-745-6575 Voice). Fill out the form below to file a discrimination complaint. Forms should be mailed to: Community Relations Liaison Officer, RI Department of Human Services, 25 Howard Avenue, Cranston, RI 02920 DHS-60 Discrimination Complaint Form ENGLISH(rev.11.23) PDF file, less than 1mbmegabytes DHS-60 Discrimination Complaint Form español (rev. 11.23) PDF file, less than 1mbmegabytes DHS-60 Discrimination Complaint Form français (rev.11.23) PDF file, less than 1mbmegabytes DHS-60 Discrimination Complaint Form português (rev.11.23) PDF file, less than 1mbmegabytes DHS-60 Discrimination Complaint Form русский (rev.11.23) PDF file, less than 1mbmegabytes DHS-60 Discrimination Complaint Form ຄົນລາວ (rev. 11.23) PDF file, less than 1mbmegabytes DHS-60 Discrimination Complaint Form ខ្មែរ (rev.11.23) PDF file, less than 1mbmegabytes In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity. Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to: Mail Food and Nutrition Service, USDA 1320 Braddock Place, Room 334 Alexandria, VA 22314; or Fax (833) 256-1665 or (202) 690-7442; or Email FNSCIVILRIGHTSCOMPLAINTS@usda.gov This institution is an equal opportunity provider.