RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
An Organization of Opportunity Through the compassionate delivery of critical safety net and other supportive services, the Rhode Island Department of Human Services (DHS) is committed to ensuring that individuals and families in Rhode Island have access to the supports they need to achieve their goals. Learn More About DHS Press Releases All press releases RI DHS Introduces SNAP Connect Providing Freedom for Beneficiaries to Choose Date and Time for Phone-Based Interviews Tuesday, November 19, 2024 CRANSTON, RI – Rhode Island Department of Human Services (DHS) Director Kimberly Merolla-Brito today announced the introduction of SNAP Connect designed to enhance ... Read article RI DHS Launches Technology Adoption Days for Mobile App and Customer Portal Support Tuesday, November 19, 2024 Wednesdays, 8:30 a.m. to 4 p.m., DHS Regional Offices ... Read article Gov. McKee, RI Officials Recognize 60th Anniversary of White Cane Awareness Day Thursday, October 17, 2024 PROVIDENCE, RI – Governor Dan McKee and state officials held a ceremony recognizing the 60th anniversary of White Cane Awareness Day at a State House event today in ... Read article All press releases SNAP: Nutrition Assistance Program Information Program Eligibility EBT Card Apply Now Learn About P-EBT Report Fraud DHS Customer Portal Fraud Prevention Tips These steps can help you protect your benefits: Change your PIN frequently Don't use a common PIN number Change your PIN before your benefits are deposited into your account Never share your PIN with anyone Find all our fraud prevention resources at: https://dhs.ri.gov/resources Other Programs Child Care and CCAP RI Works (Cash Assistance) Energy Assistance Programs Long Term Services & Supports General Public Assistance (GPA) All Programs
RI DHS Introduces SNAP Connect Providing Freedom for Beneficiaries to Choose Date and Time for Phone-Based Interviews Tuesday, November 19, 2024 CRANSTON, RI – Rhode Island Department of Human Services (DHS) Director Kimberly Merolla-Brito today announced the introduction of SNAP Connect designed to enhance ... Read article
RI DHS Launches Technology Adoption Days for Mobile App and Customer Portal Support Tuesday, November 19, 2024 Wednesdays, 8:30 a.m. to 4 p.m., DHS Regional Offices ... Read article
Gov. McKee, RI Officials Recognize 60th Anniversary of White Cane Awareness Day Thursday, October 17, 2024 PROVIDENCE, RI – Governor Dan McKee and state officials held a ceremony recognizing the 60th anniversary of White Cane Awareness Day at a State House event today in ... Read article
SNAP: Nutrition Assistance Program Information Program Eligibility EBT Card Apply Now Learn About P-EBT
Other Programs Child Care and CCAP RI Works (Cash Assistance) Energy Assistance Programs Long Term Services & Supports General Public Assistance (GPA) All Programs