RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Refugee Assistance Program Working with Dorcas International Institute of Rhode Island, Diocese of Providence, and the Refugee Dream Center, the three official resettlement agencies in the state, the Refugee Resettlement program helps refugees and their families obtain employment, economic self-sufficiency and social integration within the shortest possible time after their arrival in Rhode Island. These services include resettlement and placement, cultural transition, language education, job development, and social services. Immigration and National Act The federal Immigration and Nationality Act defines a "refugee" as a "person who is outside their home country and who is unable or unwilling to return to that country because of persecution or a well-founded fear of persecution on account of race, religion, nationality, membership in a particular social group, or political opinion." Refugees is a very specific immigration status. People who have had to flee their homes because of violence and persecution are given "refugee" status by the Office of the United Nations High Commissioner for Refugees and are invited to the United States by the U.S. Department of State after living, sometimes for several years, in refugee camps around the world. Once the resettlement process can take from 18 to 24 months. Besides extensive medical screenings and treatment, all refugees are subject to the highest level of security checks of any category of traveler to the United States, involving the National Counterterrorism Center, the FBI including its Terrorist Screening Center, the Department of Homeland Security, the Department of State, and the Department of Defense. Refugees in Rhode Island Refugees come to Rhode Island from 20 to 30 countries, evenly divided among men and women, ranging in ages from infants to 80. In recent years, the number of refugees entering Rhode Island has fluctuated between 100 and 345 per year. Learn more about the DHS benefits that refugees are eligible for and other resources by clicking on the links below. Refugee DHS Benefits Refugee Resources State Refugee Coordinator: Baha Sadr Phone: 401-462-2073 Email: baha.sadr@dhs.ri.gov