RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
What Can I Buy with SNAP? Foods you can buy with SNAP The following list of eligible items are from the United States Department of Agriculture's (USDA) Food and Nutrition Service (FNS), who oversees SNAP. Foods to eat, such as: Breads and cereals Fruits and vegetables Meats, fish, and poultry Dairy products Seeds and plants that produce food to eat Soft drinks, candy, cookies, snack crackers, and ice cream are eligible food items Seafood, steak, and bakery cakes are also eligible food items Households CANNOT use SNAP benefits to buy: Beer, wine, liquor, cigarettes or tobacco Any nonfood items, such as: Pet foods Soaps and paper products Household supplies Vitamins and medicines Food that will be eaten in the store Hot foods or any food sold for on-premises consumption Live animals may NOT be purchased with SNAP benefits Helpful Information Energy drinks that have a nutrition label are eligible foods. Energy drinks that have a supplement facts label are classified by the federal Food and Drug Administration (FDA) as supplements, are not eligible. Pumpkins are edible and eligible for purchase with SNAP benefits. However, inedible gourds and pumpkins that are used solely for ornamental purposes are not eligible items. Gift baskets that contain both food and non-food items are not eligible for purchase with SNAP benefits if the value of the non-food items exceeds 50 percent of the purchase price. Items such as birthday and other special occasion cakes are eligible for purchase with SNAP benefits as long as the value of non-edible decorations does not exceed 50 percent of the purchase price of the cake. Essentially, items that are not eligible include: Food products that contain alcohol or tobacco products Items that are not intended for human consumption (e.g., paper products, pet foods, etc.) Foods sold hot at the point-of-sale Vitamins and supplements Considering the eligibility of vitamins and supplements, power bars, energy drinks, and other branded products, the primary deterrent is the label chosen by the manufacturer to conform to FDA guidelines: Items that carry a nutrition facts label are eligible foods Items that carry a supplement facts label are classified by the FDA as supplements and are therefore NOT eligible