RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Refugee DHS Benefits Cash Assistance Update Recent updates to RI Works will also support beneficiaries of the Refugee Assistance Program. To learn more about the recent changes to RI Works, please visit: https://dhs.ri.gov/programs-and-services/ri-works-program Refugees are immediately eligible for benefits. These are crucial to their survival in a new country and are essential supports until they can become gainfully employed, which they are expected to be within a year. Agencies to help refugees apply for and get the benefits below as well as additional resources can be found here. Supplemental Nutrition Assistance (SNAP) SNAP helps low-income individuals and families purchase food. Recipients can use SNAP benefits, which are given monthly, to buy food at local grocery stores, markets, and farmers markets that accept Electronic Benefit Transfer (EBT) cards. A household’s income (earned and unearned), certain allowable deductions, and other criteria are used to determine eligibility. Refugee Cash Assistance A federally-funded program that helps refugee adults without children by providing cash assistance during their first 12 months in the United States. It also provides individualized services, job readiness, preparation and placement, employment or vocational training, and retention services. Rhode Island Works (RIW) RIW provides cash assistance to eligible families in need of support and also provides individualized and family supportive services, job readiness, preparation and placement, employment or vocational training and retention services. Medicaid The Medicaid Program provides comprehensive medical coverage low-income families with children, pregnant women, older adults and persons with disabilities and special needs who otherwise might not be able to pay for or get access to affordable health care. Child Care Assistance (CCAP) CCAP is available to certain Rhode Island families to cover child care costs for the hours parent/guardians are working or training. Families may be required to pay a co-payment based in their household size and income level. How do I apply? All the details for applying for these benefits can be found here. There are also agencies that can help refugees with applying and they can be found here.