RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Weatherization Assistance Program (WAP) WAP helps income-eligible households reduce heating bills by providing whole house energy efficiency services to households that qualify for LIHEAP. Some services available include installing insulation and providing health and safety measures including: installing smoke and carbon monoxide detectors, reducing drafts, and providing proper ventilation. Your local CAP agency will walk you through the application process, but here are some important points: Community Action Program (CAP) agencies take WAP applications throughout the year. Applicants should first apply for LIHEAP at their local CAP agency. Both homeowners and renters (with landlord approval) are eligible for WAP. CAP agencies provide convenient, safe intake locations and will arrange for older adults or disabled individuals to apply at an intake site. CAP agencies have procedures to allow non-English speakers and people with literacy problems to apply for assistance and comply with application requirements. Learn more and how to apply by contacting your local Community Action Program agency. Want to become a Weatherization Contractor? Learn more here. After a brief suspension of this program due to COVID-19, homes visits resumed in the fall of 2020. Below are the reopening guidelines and documents needed to prevent further spread. Reopening Guidelines Weatherization Reopening Guidelines PDF file, less than 1mbmegabytes COVID-19 WAP Agreement RIWAP-IES-COVID-19 Agreement Final 7/28 PDF file, less than 1mbmegabytes COVID-19 WAP Screening Checklist RIWAP-IES-COVID-19 Screening Checklist-final PDF file, less than 1mbmegabytes