RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
CCAP Provider Rates, Financial Information & Portal Help DHS' Office of Child Care reimburses child care providers approved to give care to children enrolled in the Starting RIght Child Care Assistance Program (CCAP). To become CCAP-approved, providers must complete the CCAP portion of the application, which includes a CCAP Provider Agreement, submit all required documentation and receive approval from the Office of Child Care. CCAP-approved providers are expected to enroll all CCAP eligible children using the Provider Portal after receiving a CCAP Certificate Number and a signed Parent/Provider Enrollment Agreement. A helpful resource for the Portal is below. The amount received is according to the time authorization (full week, three-quarter week, half week or quarter week) for each individual child in accordance with the reimbursement rate established by law for your particular child care provider type. The following are those rate charts as well as other needed financial information and documents. Licensed Center Child Care Weekly Rate July 2024 PDF file, less than 1mbmegabytes Licensed Center Child Care Weekly Rate July 2024 (Español) PDF file, less than 1mbmegabytes Licensed Family Child Care Weekly Rate July 2024 PDF file, less than 1mbmegabytes Licensed Family Child Care Weekly Rate July 2024 (Español) PDF file, less than 1mbmegabytes Licensed Exempt Child Care Weekly Rate English January 2022 PDF file, less than 1mbmegabytes Licensed Exempt Child Care Weekly Rate Spanish January 2022 PDF file, less than 1mbmegabytes Payment Schedule The following are the payment schedule in English and Spanish with Dates of Service, Batch Numbers, Reporting Deadline Dates, and the estimated Payment Dates. DHS 2025 CCAP Bi-Weekly Child Care Payment Schedule (English) PDF file, less than 1mbmegabytes DHS 2025 CCAP Bi-Weekly Child Care Payment Schedule (Español) PDF file, less than 1mbmegabytes Request for Reimbursement CCAP Payment Request Form English PDF file, less than 1mbmegabytes CCAP Payment Request Form Spanish PDF file, less than 1mbmegabytes Direct Deposit CCAP Direct Deposit Form English PDF file, less than 1mbmegabytes CCAP Direct Deposit Form Spanish PDF file, less than 1mbmegabytes CCAP Provider Portal This Quick Reference Guide (QRG), below in English and in Spanish, provides an overview of how to log in, enroll a child, search for and submit attendance and view reports and correspondence. CCAP Provider Portal QRG English PDF file, about 1mbmegabytes CCAP Provider Portal QRG Spanish PDF file, about 1mbmegabytes More Helpful Resources Helpful handbooks and forms for CCAP providers and those licensed not servicing CCAP children can be found here.