RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Supplemental Nutrition Assistance Program (SNAP) SNAP, formerly called food stamps, is the nation's largest program for fighting domestic hunger. Federally funded and state administered through our Department, we are committed to providing low-income individuals and families with resources to purchase food. Eligibility and benefit amounts are based on income, expenses, resources and the number of people living in a household. Recipients get an EBT card that can be used at supermarkets, grocery/convenience stores, farmers' markets and participating online retailers. Stores interested in accepting EBT can go here. Click here for more information on becoming a retailer for the online purchasing program. Since March 2020, some SNAP households have received extra benefits called emergency allotments to help during the pandemic. In April 2021, the federal government made a change to allow more SNAP households to receive these extra benefits. You can read more here. NOTE: Extra benefits need to be approved by the federal government on a month to month basis, and DHS announces the decisions widely each month. Customer Information Eligibility & How to Apply Verification Checklist and Documents You May Need Forms (Recertification, Interim Reporting, Change, Loss of Food) What Can I Buy with SNAP? EBT Card Able-Bodied Adults without Dependents (ABAWDS) Appeals Overpayments Resources & Support P-EBT SNAP Employment & Training SNAP Outreach Toolkit Online Purchasing & Restaurant Meals Program Research, Reports & Newsletters RI Head Start SNAP-Ed Women, Infants and Children (WIC) Services RIDE Child Nutrition Services Rhode Island Community Food Bank Family Violence Option Advocacy Program Rhode Island Community Action USDA Nondiscrimination Statement In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity. Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to: Mail:Food and Nutrition Service, USDA1320 Braddock Place, Room 334Alexandria, VA 22314; or Fax:(833) 256-1665 or (202) 690-7442; or Email:FNSCIVILRIGHTSCOMPLAINTS@usda.gov