RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Forms SNAP applicants and recipients may need to fill out forms beyond the application, such as a change report form, recertification form, interim report form and a request for replacement of food Purchased with SNAP benefits. Find these forms below. Change Report Form: Use the SNAP RIW-200 Change Report Form to report any changes in your household circumstances. SNAP recipients should report things such as an updated address, a change in income or changes to the number of members living in your household. SNAP RIW-200 Change Report Form (English) SNAP RIW-200 Change Report Form (Spanish) SNAP RIW-200 Change Report Form (Portuguese) Recertification: Once you are approved for SNAP, your case will be “active” for a certain period of time. This is called your “certification period.” You will have to recertify every 12 or 24 months depending on your household circumstance to continue receiving SNAP. You will be mailed a recertification packet to the mailing address you reported to DHS in the the 11th or 23rd month of your certification period. If you did not receive the form, you may: call DHS to request a new one complete your recertification online by logging into your account at healthyrhode.ri.gov, or you can complete the SNAP-2 Recertification form below Recertification (English) Recertification (Spanish) Recertification (Portuguese) Interim Reporting: SNAP households that have a 12-month certification period will need to fill out an Interim Report before the end of the sixth month of their certification period. An interim report form will be mailed to you in the fifth month of your certification period. If you did not receive the form, you may call DHS to request a new one, or you can complete and mail the SNAP-2M form below. Interim Report (English) Interim Report (Spanish) Interim Report (Portuguese) How to Report Loss of Food: If your food spoiled due to a loss of power or other misfortune, you may qualify for replacement SNAP benefits. You can ask for replacement SNAP benefits if you lost food that you bought with SNAP because: You lost power for 4 hours or more, Your utilities were shut off (for any reason), Your freezer or refrigerator stopped working, or There was damage from a fire, flood, or storm Tell DHS within 10 days of the food loss. You can do this in person (when offices are open), by phone or mail. Within 10 days of when you report the loss, you also need to give DHS a SNAP-55 Request for Replacement of Food Purchased with SNAP Benefits form below. This can also serve as your initial report. SNAP 55 (English) SNAP 55 (Spanish) SNAP 55 (Portuguese) Want to appeal your SNAP or any other benefit decision? Appeals information can be found here.