RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Bus Passes Rhode Island Public Transit Authority (RIPTA) offers a special Reduced Fare Bus Pass Program that allows qualifying low-income seniors (age 65 or over) and low-income persons with disabilities to travel free for two years. Participants in this no fare program are issued a “Valid All Day” photo identification card that they use to board the bus. RI Works (RIW) recipients receive the new RIPTA Wave cards, which replaced monthly paper bus passes that used to be given. Wave cards are hard, rechargeable cards used by all RIPTA customers. Like your EBT card, you keep it so it can be reloaded in a future month. It is plastic and embedded with a computer chip that keeps track of the value of the card. RIW recipients will be able to have one Wave card per eligible person, and those cards will be “recharged” monthly by calling MTM. When you call MTM, tell them if you already have a Wave card and be prepared to provide your family’s Wave card numbers. Telling MTM of your current card will prevent you from receiving multiple Wave cards for each eligible household member. Participants will still call MTM at 1-855-330-9131 to have the card recharged monthly and your Wave card(s) will be recharged via the phone call. For more information about the Wave cards visit: https://wave.ripta.com/