RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Levels of Care & Covered Services Individuals must meet both the financial and clinical level of care requirements in order to qualify for Medicaid LTSS. Highest Level of Care People who have serious needs that meet the criteria for the Highest Level of Care have the option of: Nursing facility care Home and community-based care High Level of Care People who have LTSS needs for the High Level of Care are eligible for home and community-based services, but NOT for nursing home care. Covered Home and Community-based care includes: Homemaker/CAN services Environmental modifications Special medical equipment Meals on Wheels Personal Emergency Response System Case management Senior companion Assisted living Personal case services Self-directed care Respite Minor home modifications For additional information about the scope of certain covered services, see the following fact sheets: Special Medical Equipment LTC_Special_Medical_Equipment PDF file, less than 1mbmegabytes Minor Environmental Modifications LTC_Minor_Environmental_Modifications PDF file, less than 1mbmegabytes Approved Modifications The approved list of minor environmental modifications are: abduction wedge adaptive kitchen utensils bath/shower chair gait belt wander device hip kit offset hinges raised toilet seat shampoo tray threshold ramps transfer bench adaptive eating utensils aids for personal care dressing aids grab bars hip abduction pillow cover pivot disc to transfer reacher safety transfer belt standing pole tract glove versa frame (toilet safety frame) hand held shower unit/diverter valve Repairs or modifications to the items on this list These items are for core and preventative services. All items require prior authorization. Items that do not appear on the above approved items list may be considered for coverage, and determination will be based on the individual's unique circumstances as they apply to the current service definitions, policies, and regulations.