RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Documents You May Need Documents You May Need for SNAP Approval The examples below are provided to help you get ready for your SNAP interview with your DHS worker should you have one. See Eligibility & How to Apply for more information about the interview changes due to COVID-19. A verification checklist can be found below. SNAP Verification Checklist (rev. June 2021) PDF file, less than 1mbmegabytes Please submit only the documents needed to complete your application or re-certification. Prior to the telephone interview, please send in copies of the required documents BEFORE the scheduled interview date. When IN-OFFICE INTERVIEWS resume, bring the required documents with you. If you need help obtaining or copying any of these documents, please visit your local community action agency or our SNAP Outreach vendors for assistance. Child Support Paid A copy of the court order and proof of the amount paid, such as a canceled check or a written statement. Earned Income Provide four weeks of paystubs or a letter from your employer. Identification An applicant and/or authorized representative will need at least ONE form of identification such as: Passport or Certificate of Naturalization; driver's license; birth certificate; voter registration card; military or RI state ID card; work or school ID card; health benefit or a library card. A Social Security number for all household members applying for benefits is required. (Social Security cards are not required.) Immigration Status If a non-citizen, proof of immigration status is required and sponsorship information may be needed. Medical Expenses Individuals with a disability or age 60 or above: medical costs that are NOT REIMBURSED including doctor co-pays, mileage costs, therapy expenses, prescription costs, Medicare card showing "Part B" and "Part-D" coverage. Residency One document indicating current address (i.e. utility bill, bank statement, etc.) Resources (Only send to DHS if requested by staff) In SOME CASES, resources may apply. They include verification of liquid resources, bank statements, stock and bond certificates, and proof of property ownership. Vehicle registration may be required. Student Income An applicant may be required to provide verification of educational (Loans/Grants/Scholarship) expenses including, but not limited to, tuition and fees. Unearned Income Most recent copy of Social Security award letter; proof of unemployment; Worker's Compensation; pension; child support; alimony; TDI; rental income; dividends or any interest income; adoption subsidy; EITC; foster care income; out of state assistance, etc.