Call Center Update The Call Center has expanded the options available at 1-855-697-4347 when callers select menu option 2. Starting July 2024, callers using option 2 can now receive on-the-go information on their Rhode Island Works, Child Care Assistance, and General Public Assistance cases. This is in addition to the information already available for SNAP and Medicaid cases. Learn more about the improved functionality here: https://dhs.ri.gov/resources
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Appeals Process You have a right to appeal and to receive an administrative fair hearing if you disagree with any agency actions. The Executive Office of Health and Human Services (EOHHS) Appeals Office conducts administrative appeals hearings in accordance with the requirements of State law. See the appeal instructions and forms below. Also, you may file an appeal (or an expedited appeal) and request Aid Pending by logging into your Account at www.healthyrhode.ri.gov. If you need assistance filing an appeal, please call HealthSource RI at (855) 840-4774. You may also fax your request to (401) 223-6317. Appeal Instructions and Forms Appeals Form - OHHS-121 (English) PDF file, less than 1mbmegabytes Appeals Form - OHHS-121 (Spanish) PDF file, less than 1mbmegabytes Appeals Form - OHHS-121 (Portuguese) PDF file, less than 1mbmegabytes