Attention RI SNAP Beneficiaries Please be aware there is currently fraudulent activity taking place in other states affecting SNAP Benefits on EBT cards. While we do not believe there is any activity of this nature currently taking place in Rhode Island, please be advised you will never be asked to sign up for instant cash benefits or be asked to provide personal information, your card number, or PIN. If you ever receive a call, email, text, or social media invitation to do so, never click any links or provide the requested information. Please know, ebtEdge will never request this type of information from you. Please remember to protect yourself by changing your PIN frequently – using a different PIN each time – or by freezing your card. If you are uncertain about or confused by a suspicious inquiry, please contact DHS and call the EBT customer service line at 1-888-979-9939 to change your PIN. You can find more information on how best to protect yourself from possible SNAP-related fraud here.
Translation Services Available If you are seeking information about DHS programs and services in a language other than English, translation services are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Appeals Process You have a right to appeal and to receive an administrative fair hearing if you disagree with any agency actions. The Executive Office of Health and Human Services (EOHHS) Appeals Office conducts administrative appeals hearings in accordance with the requirements of State law. See the appeal instructions and forms below. Also, you may file an appeal (or an expedited appeal) and request Aid Pending by logging into your Account at www.healthyrhode.ri.gov. If you need assistance filing an appeal, please call HealthSource RI at (855) 840-4774. You may also fax your request to (401) 223-6317. Appeal Instructions and Forms Appeals Form - OHHS-121 (English) PDF file, less than 1mbmegabytes Appeals Form - OHHS-121 (Spanish) PDF file, less than 1mbmegabytes Appeals Form - OHHS-121 (Portuguese) PDF file, less than 1mbmegabytes