Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Low Income Home Energy Assistance Program (LIHEAP) LIHEAP helps eligible low-income households pay their heating bills through federal grants to the household. There are two components to this program. Heating Assistance: A grant to assist a household in meeting heating costs. The grant may be paid to either a heating fuel vendor or utility company, or in a few cases, directly to the applicant. Crisis Assistance: A grant to help resolve a home heating crisis caused by a heat shut-off because of failure to pay a regulated energy bill, the inability to pay for deliverable fuel, or the failure of a heating system that is not repairable. Reporting Fraud: Fraud occurs when a person makes false statements and/or misrepresents facts or circumstances to the Rhode Island Department of Human Services to receive benefits illegally. For examples of fraud, click here. If you suspect fraud is occurring, report online and fill out a Office of Internal Audit Fraud Complaint Form or by calling the Fraud Unit at (401) 574-8175. LIHEAP Eligibility & How to Apply Learn about eligibility for heating assistance and how to apply here. Find helpful resources here.