Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
Programs and Services DHS' programs and services, including those offered by our four divisions, collectively serve more than 300,000 families, adults, children, older Rhode Islanders, individuals with disabilities and veterans each year. Each have their own eligibility requirements and our staff are happy to assist those who need us through the application process and any other needs. If you have internet access, many services are available 24 hours a day, 7 days a week through the online Customer Portal. You can view notices, report a change, submit a document we requested and apply all online. Click Tech Resources within the Resources tab above for useful how to guides. Child Care Subsidies to quality care, Head Start and support and licensing for the State's child care providers DHS Divisions Office of Child Support Services (OCSS) Office of Healthy Aging (OHA) Office of Rehabilitation Services (ORS) Office of Veterans Services (Vets) Energy Assistance Programs Heating and weatherization services for eligible low-income families General Public Assistance Small cash assistance for low-income adults 18+ while they await an SSI determination, GPA Hardship payments and Funeral/Burial payment assistance Long Term Services & Supports Custom services for older adults, people with disabilities or chronic care needs living in a variety of settings as well as the SSI Enhanced Assisted Living program Medicaid / Medicare Programs Multiple healthcare coverage options through the publicly-funded state Medicaid program as well as a Medicare Premium Payment Program for those with federal Medicare Refugee Assistance Program Supporting refugees with resettling in Rhode Island Rhode Island Works Financial and employment assistance for low-income families with children SSI State Supplemental Payment Program Small cash benefit for those aged, blind or disabled who receive federal Supplemental Security Income (SSI) Supplemental Nutrition Assistance Program (SNAP) Fighting domestic hunger with food assistance for those with little to zero income and eligible students not receiving school meals due to COVID-19