Official State of Rhode Island website
For information about Medicaid Renewals, please visit https://staycovered.ri.gov/
Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
As an agency committed to access and achievement, the vision for the Rhode Island Department of Human Services (DHS) is that all Rhode Islanders have the opportunity to thrive at home, work and in the community.
DHS works hand-in-hand with community partners and resources throughout our great State to deliver critical benefits, supports and services to more than 300,000 families, adults, children, older adults, individuals with disabilities and veterans every year. We are part of the solution to end poverty and food insecurity and we make a lasting, positive impact on the State’s health and future.
More specifically, DHS strives to guarantee:
DHS believes in continuous improvement. We have guiding principles and a strategic plan with strategies to help us operate as efficiently as possible and always support the whole family.
Learn more about the Department’s progress with our year end reflections. We also have our 2021 Legislative Priorities that you can find below.
Kimberly Merolla-Brito has more than 23 years of state service. She currently serves as director of the RI Department of Human Services. Prior to leading the department since August 2022, Brito served as the deputy director for policy and operations since 2017.
In her previous role, Kim was responsible for assisting the director in ensuring effective operations and service delivery to more than 300,000 people. In addition, she maintained agency policy and oversight, process improvement efforts, staff training and development, and other leadership duties.
From 2015 to 2017, Kim served as associate director, policy and operations, at RI DHS, providing oversight and strategic management of policy/planning activities, quality control improvement, and overall operations coordination.
From 2009 to 2015, she served as administrator, policy and research, also at DHS. Kim first joined state service in 1998 as a social caseworker at the Department of Children, Youth & Families (DCYF). Kim is also a licensed independent clinical social worker.
She received both her Master of Social Work and her Bachelor of Social Work from Rhode Island College. Kim is extremely active in various community service efforts including membership on the LaSalle Academy Executive Board, RI Commission on Women and Girls, and previously serving on the National Child Welfare Leadership Institute.