Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
Contact Us The following is contact information for some of our dedicated staff, including leadership and program administrators. Our Call Center staff can be reached by calling 1-855-MY-RIDHS (1-855-697-4347) Monday, Tuesday, Thursday and Friday, except holidays, 8:30AM-3PM and should be first called if you have questions about applying, your pending application and/or your current benefits. More information regarding how to apply can be found here. A Customer Resource Guide is available below. The document details the best ways to complete actions, answers general questions and provides a list of community partners who can also be of assistance. The guide is available in English, Spanish and Portuguese. DHS Best Ways (revised 10.6.2023) PDF file, less than 1mbmegabytes DHS Best Ways (Portugués) (revised 10.6.2023) PDF file, less than 1mbmegabytes DHS Best Ways (español) (revised 10.6.2023) PDF file, less than 1mbmegabytes Leadership Kimberly Merolla-Brito Director Deputy Director/Chief Administrative Officer Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Phone: (401) 462-2121 Marisa Petreccia Chief of Staff Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Phone: (401) 462-2121 Saurabh Gosai Associate Director, IT Systems Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Phone: (401) 479-0249 Maureen Donnelly Associate Director, Operations Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Phone: (401) 462-2121 Ronald Racine Senior Associate Director, Child Care, Child Support and Rehabilitation Services Louis Pasteur Building 25 Howard Avenue Providence, RI 02903 Phone: (401) 462-2121 Frank DiBiase Associate Director, Office of Child Support Services 77 Dorrance Street Providence, RI 02903 Phone: (401) 458-4400 Joseph Murphy Associate Director, Office of Rehabilitation Services 40 Fountain Street Providence, RI 02903 Phone: (401) 787-2901 Deborah A. Barclay, Esq. Executive Legal Counsel, State Public Records Contact (FOI) Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Phone: (401) 462-2121 Erica Norcini Acting Chief Financial Officer Financial Management Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Phone: (401) 462-2121 Zulma Valenzuela Assistant Director, Training and DEI Chief Officer Financial Management Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Phone: (401) 462-2121 Jim Beardsworth Chief Public Affairs Officer Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Email: James.Beardsworth@dhs.ri.gov Phone: 401-408-1661 Jose Garcia Legislative Affairs Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Email: Jose.Garcia@dhs.ri.gov Phone: 401-569-7846 Program Administrators Nicole Chiello Child Care Licensing & Regulations Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Phone: (401) 462-3009 Email: DHS.childcarelicensing@dhs.ri.gov George Bowen Management Operations Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Phone: (401) 462-6468 Rose Leandre Long Term Services and Supports P.O. Box 8709 Cranston, RI 02920 Phone: (401) 602-6891 Bethany Caputo Supplemental Nutrition Assistance Program (SNAP) Phone: (401) 559-7077 For SNAP Eligibility and Benefit Questions: 1-855-697-4347 Kimberly Rauch RI Works/Temporary Aid to Needy Families Program Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Phone: (401) 462-0138 Fred Sneesby Federal Grant Programs Louis Pasteur Building 25 Howard Avenue Cranston, RI 02920 Phone: (401) 462-1669 Denise Tatro Field Office Administrator 249 Roosevelt Avenue Pawtucket, RI 02860 Phone: (401) 721-6601 Linda DeMoranville Providence Field Office Administrator 41 West Road, Hazard Bldg 74 Cranston, RI 02920 Phone: (401) 462-7951 Office of Healthy Aging Maria E. Cimini Director, Office of Healthy Aging Louis Pasteur Building - 2nd Floor 25 Howard Avenue Cranston, RI 02920 Phone: (401) 462-0501 Office of Veterans Services Office of Veterans Services Kasim J. Yarn Director of Veterans Affairs 560 Jefferson Boulevard, Suite 206 Warwick, RI 02886 Phone: (401) 921-2119 Rhode Island Veterans Resource Center David Dos Reis, Chief 560 Jefferson Boulevard, Suite 206 Warwick, RI 02886 Phone: (401) 921-0951 Rhode Island Veterans Home 480 Metacom Avenue Bristol, RI 02809 Phone: (401) 253-8000 Rhode Island Veterans Memorial Cemetery 301 South County Trail Exeter, RI 02822 Phone: (401) 268-3088 Office of Rehabilitation Services Joseph Murphy Associate Director, Office of Rehabilitation Services 40 Fountain Street Providence, RI 02903 Phone: (401) 787-2901 Office of Child Support Services Frank DiBiase Associate Director, Office of Child Support Services 77 Dorrance Street Providence, RI 02903 Phone: (401) 458-4400 DHS Call Center and Resource Info Lines DHS Call Center Includes RIte Care, RI Works, Early Intervention, Children with Special Needs Phone: 1-855-MY-RIDHS (1-855-697-4347) Health Coverage Phone: 1-855-840-4774 DHS Long Term Services and Supports (LTSS) Mailing Address: P.O. Box 8709, Cranston, RI 02920 Email: DHS.LTSS@dhs.ri.gov Phone: (401) 574-8474 Fax: (401) 574-9915 DHS Senior Staff Line Includes Directors and Administrators Phone: (401) 462-2121 RIte Share Phone: (401) 462-0311 Electronic Benefit Transfer (EBT) Customer Service Phone: 1-888-979-9939 Child Support Enforcement Phone: (401) 458-4400 Earned Income Tax Credit Information Phone: 1-800-829-1040 Locating Child Care in Your Area RI Child Care Resource & Referral Center Phone: (401) 739-6100 Phone: (855) 398-7605 BrightStars DHS Child Care Licensing Phone: (401) 462-3009 Medicaid Provider Help Desk Phone: (401) 784-8100 (in-state and long-distance callers) Phone: 1-800-964-6211 (in-state toll calls and border communities) Need More Help? There are many community partner agencies who can meet you in your community to help you with applications and forms. Find a medical assistance navigator at HealthyRhode RI. Find a local Community Action Program at the RI Association of Community Action Agencies website. To contact DHS directly, view the "Other Inquiries" section located here.