RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. -The Pawtucket and both Providence Offices, as well as the Call Center, will be offering extended hours from 4-7 p.m. Monday (12/23), Thursday (12/26), and Friday (12/27).
Acceptable Documents Have you applied for benefits recently? The Executive Office of Health and Human Services, the Rhode Island Department of Human Services, and HealthSourceRI administer a wide range of public assistance programs and services such as food, cash, child care, and medical benefits. In applying for benefits or services, customers may get a request to submit required documents — used to process applications or determine eligibility. Customers have multiple options when submitting required documents to verify information. Please refer to your Additional Documentation Required (ADR) Notice for the list of specific documents you need to provide. If you do not have the specific documents listed in your notice, another document may be used to complete the requested action. A full list of acceptable documents is available below. Complete List of Acceptable Documents PDF file, less than 1mbmegabytes