Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
Long Term Services and Supports (LTSS) Long Term Services and Supports (LTSS) serves people who have disabilities or chronic care needs in the setting ideal for them and their families. Services may be episodic or on-going. Services may be provided in a person's home, the community (for example, shared living or assisted living), or institutional settings (for example, intermediate care facilities, hospitals, or nursing homes) to optimize their health and retain their independence. Upcoming Info Session Learn about the conflict-free case management process happening for 2024. See the flier for session details: LTSS Information Session (English) 12.7.2023 PDF file, about 985kbkilobytes LTSS Information Session (Portuguese) 12.7.2023 PDF file, about 1012kbkilobytes LTSS Information Session (Spanish) 12.7.2023 PDF file, about 1mbmegabytes EOHHS Update: LTSS Notice about 5G Coverage 1.21.2022 Three prominent wireless carriers announced plans for as early as February 2022 to transition 3G networks to more advanced networks, which may impact customers using older devices. See EOHHS’ notice for more information and supports available: EOHHS Update: LTSS Notice about 5G Coverage 1.21.2022 PDF file, less than 1mbmegabytes Medicaid LTSS Eligibility & How to Apply DHS Clinical Team Levels of Care & Covered Services Choosing the Right Setting Resources SSI Enhanced Assisted Living Program The Supplemental Security Income (SSI) Enhanced Assisted Living Program is a state and federal program for adults over age 65 and adults with disabilities. Eligibility, how to apply and helpful forms can be found here.