Official State of Rhode Island website
For information about Medicaid Renewals, please visit https://staycovered.ri.gov/
Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
If you are having difficulties, please click here for some tech resources and how-to guides.
To check your balance, you can go to ebtedge.com or call 1-888-979-9939.
If you have been receiving benefits, but did not receive them this month, it may be because your case has closed or your recertification is still being processed. You can learn the status of your benefits or recertification:
Online: To manage your case online, visit HealthyRhode RI. Once your account has been set up, you may:
Phone: To check the status of your SNAP application or recertification, you may use our self-service options by calling 1-855-MY-RIDHS (1-855-697-4347) and selecting option #2.
You may talk to a DHS representative Monday through Friday 8:30AM – 3PM by calling 1-855-MY-RIDHS (1-855-697-4347).
If you applied for benefits within the past 30 days (90 days for Long Term Services and Supports or 7 days if you believe you were eligible for expedited SNAP), your application is still within the window for processing and you should receive a decision soon. You may inquire about the status of your application using the resources below:
You may talk to a DHS representative Monday through Friday 8:30 a.m. – 3:30 p.m. by calling 1-855-MY-RIDHS (1-855-697-4347), for further assistance.
You should have or will receive a notice in the mail regarding your benefit changing and the specific reason(s) why your benefit changed.
You can also view your notices on HealthyRhode RI once you have registered for an account.
Your benefits could change due to one of the following reasons below or any combination of them, including but not limited to:
Visit the Most Common Programs section for information on the application process and guidelines for eligibility determination.
For detailed information about our programs, the rules and regulations, and additional resources, see Programs & Services.
You should have or will receive a notice in the mail regarding your benefits ending or being denied and the specific reason(s) why your benefits ended or were denied. You can also view your notices on HealthyRhode RI once you have registered for an account.
Your benefits could end or be denied due to one of the following reasons below or any combination of them, including but not limited to:
Visit the Programs and Services pages for information on the application process and guidelines for eligibility determinations for the desired program.
You may also talk to a DHS representative Monday through Friday 8:30AM – 3PM by calling 1-855-MY-RIDHS (1-855-697-4347).
Online: To request an EBT card online, visit www.ebtedge.com.
Phone: If your card is lost, stolen or damaged, you can request a replacement card by calling EBTedge at 1-888-979-9939.
As a third option, you can also fill out a replacement EBT form and submit it to DHS. Find the form in English, Spanish and Portuguese here along with more EBT card information.
Online: You may report changes to your case by visiting HealthyRhode RI and managing your case online.
Phone: You may report changes by calling 1-855-MYRIDHS (1-855-697-4347) and speaking with a DHS representative between Monday – Friday 8:30 a.m. – 3:30 p.m.
In Person: You may report changes by dropping off verifications at your local DHS office.
Mail: You may mail the completed change report form to:
A change report form is available to be printed from the SNAP Other Forms page - Change Report Form section located on the DHS website.
The following changes may impact the eligibility and enrollment of anyone in your household. They must be reported within 10 days of the date of the change.
RI Department of Human Services
P.O. Box 8709
Cranston, RI 02920-8787
Phone: You may cancel your benefits by calling 1-855-MYRIDHS (1-855-697-4347) and speaking with a DHS representative between Monday - Friday 8:30 am through 3:30pm.
Phone: You may confirm or reschedule an appointment by calling 1-855-MYRIDHS (1-855-697-4347) and selecting option #4.
For phone interviews, Call Center staff can complete your interview at the time of your call if you have sent in all the necessary documentation.
Online: If an award letter is sufficient proof of benefits, you may print that from your customer account online at HealthyRhode RI.
Phone: You may request verification documents by calling 1-855-MYRIDHS (1-855-697-4347) and selecting option #3 to request a Benefit Decision Notice.
Online: You may apply for benefits online by visiting HealthyRhode RI.
In Person: You may apply for benefits by downloading an application for one of our programs here. Be sure to complete and sign the application before mailing it to or dropping it off at a local DHS office.
Mail: You may mail the completed application to:
For health coverage, visit HealthSourceRI (open Monday through Friday, 8:00am to 7:00pm) at:
401 Wampanoag Trail
East Providence, RI 02915
You may request an application be mailed to you by calling 1-855-MYRIDHS (1-855-697-4347) and selecting option #3.
There are many partner agencies who can meet you in your community to help you with applications and forms:
Online: You may find more information about our programs, the rules and regulations, and additional resources online at Programs & Services.
Phone: You can talk to a DHS representative Monday - Friday 8:30 a.m. – 3:30 p.m. by calling 1-855-MY-RIDHS (1-855-697-4347) for further assistance.
Online: You may scan and upload your documents online by managing your case at HealthyRhode RI.
Mail: You may mail your documents to:
In Person: You may drop off your documents in person by visiting your local DHS office.
Fax: You may fax your documents to your local DHS office by using the fax numbers located here.
If you are asked to provide further documentation, you have 10 days to provide the requested documentation to DHS.
Households will receive a Recertification form in the 11th month of the certification period (or, for SNAP, the 23rd month of the certification period for households with all elderly or disabled members). The household must complete and submit this form by its due date, participate in an interview (for SNAP, RIW, or GPA) and provide required documents in order to continue to receive benefits beyond the end of the certification period.
Sign and date the Recertification Form, include copies of the requested documents and submit it via:
Mail: addressed to:
In Person: You may drop off your Recertification Form in person by visiting your local DHS office.
Online: managing your case at HealthyRhode RI to make the changes on the Recertification Form and upload copies of the requested documents.
If you submit a recertification form after your certification period has expired, the form will be considered an initial application for benefits. Benefits will be effective as of the date that the form was received by DHS.
State of Rhode Island
P.O. Box 8709
Cranston, RI 02920-8787
You may request an appeal by doing one of the following:
Online: Log into your account at HealthyRhode RI and click on "file an appeal".
Phone: You can file an appeal regarding Medicaid and Private Health Coverage through HealthSource RI by calling HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).
In Person: You may drop off your Appeal Form by visiting your local DHS office.
Mail: complete this form and mail it to:
ATTN: Appeals STATE OF RHODE ISLAND
P.O. Box 8709
Cranston, RI 02920-8787
Additional information regarding appeals and the appeals process may be found here.
You can find more information about the annual Medicaid plan change opportunity on the EOHHS webpage here: https://eohhs.ri.gov/Home/PlanChange.aspx
If you applied for benefits more than 30 days ago (90 days for Long Term Services and Supports or 7 days if you believe you were eligible for expedited SNAP) and you have not received an eligibility determination from us or need additional help with your benefits or applications, you may Contact Us.