Overpayments | RI Department of Human Services

RIBridges Alert

Alert for DHS customers about a recent data breach. Click here for more info.

Applications Update

There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services

Applying for Benefits

The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.

Fair Hearing - How to Request Without Web (Mail, Call, Visit)

While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail.

To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).

To request a fair hearing in person, please visit your nearest DHS office.

To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.

For more information about the fair hearing process, please visit the Appeals Office page.

Overpayments

If you receive DHS benefits ( such as RI Works, SNAP and Child Care) as a result of an error in your eligibility, this is called an overpayment. You will be required to pay DHS back for that overpayment.

You can use your debit or credit card to pay your Overpayment Collection bill. This is an optional service and there is an associated convenience fee that will be billed to your account.

You can do this by calling the DHS Overpayment Collection line at 877-264-5770 or pay online at Overpayment Collections Payments.