Overpayments | RI Department of Human Services

RIBridges Alert

Alert for DHS customers about a recent data breach. Click here for more info.

RIBridges Updates

The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here.

-Please be advised benefits for the month of December for most programs have already been disbursed.

-DHS regional offices remain open and are processing paper applications and forms at this time.

-The Pawtucket and both Providence Offices, as well as the Call Center, will be offering extended hours from 4-7 p.m. Monday (12/23), Thursday (12/26), and Friday (12/27).

Overpayments

If you receive DHS benefits ( such as RI Works, SNAP and Child Care) as a result of an error in your eligibility, this is called an overpayment. You will be required to pay DHS back for that overpayment.

You can use your debit or credit card to pay your Overpayment Collection bill. This is an optional service and there is an associated convenience fee that will be billed to your account.

You can do this by calling the DHS Overpayment Collection line at 877-264-5770 or pay online at Overpayment Collections Payments.