Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Tuesday-Friday( Jan. 21-24). and take incoming calls from 4-7 p.m. to assist all callers in the queue.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
RI Health Source Common Internet Browsers Customers Please Note BEFORE APPLYING ONLINE, please view the HealthSourceRI Browsers table list below for the most common internet browsers compatibility. MAKE SURE YOUR WEB BROWSER IS UP TO DATE. The following table lists the most common internet browsers. The table lists each browser with the compatibility of TLSv1.2 for recent versions. BROWSER TLS COMPATIBILITY NOTES Microsoft Edge Compatible by default Microsoft Internet Explorer (IE) Review the Internet Explorer Support for TLSv1.2 article for detailed information and instructions. Desktop and mobile IE version 11 Compatible by default Desktop IE versions 9 and 10 Capable when run in Windows 7 or newer, but not by default. Review the Internet Explorer Support for TLSv1.2 article to enable TLS 1.2 encryption. Windows Vista and older operating systems, such as Windows XP, are not compatible with TLS 1.2 encryption. Desktop IE versions 8 and below Not compatible or stable with TLS 1.2 encryption. Mozilla Firefox Compatible with the most recent, stable version, regardless of operating system Firefox 27 and higher Compatible by default Firefox 23 to 26 Capable, but not by default. Firefox 22 and below Not compatible with TLS 1.2 or higher encryption. Google Chrome Compatible with the most recent, stable version, regardless of operating system Google Chrome 38 and higher Compatible by default Google Chrome 22 to 37 Capable when run in Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 (Gingerbread) or newer (mobile) Google Chrome 21 and below Not compatible with TLS 1.2 encryption. Google Android OS Android 6.0 (Marshmellow) and higher Compatible by default Android 5.0 (Lollipop) and higher Compatible by default Android 4.4 (KitKat) to 4.4.4 Capable, but not by default. Android 4.3 (Jelly Bean) and below Not compatible with TLS 1.2 encryption. Apple Safari Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher Compatible by default Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below Not compatible with TLS 1.2 encryption. Mobile Safari versions 5 and higher for iOS 5 and higher Compatible by default Mobile Safari for iOS 4 and below Not compatible with TLS 1.2 encryption.