Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
RI Health Source Common Internet Browsers Customers Please Note BEFORE APPLYING ONLINE, please view the HealthSourceRI Browsers table list below for the most common internet browsers compatibility. MAKE SURE YOUR WEB BROWSER IS UP TO DATE. The following table lists the most common internet browsers. The table lists each browser with the compatibility of TLSv1.2 for recent versions. BROWSER TLS COMPATIBILITY NOTES Microsoft Edge Compatible by default Microsoft Internet Explorer (IE) Review the Internet Explorer Support for TLSv1.2 article for detailed information and instructions. Desktop and mobile IE version 11 Compatible by default Desktop IE versions 9 and 10 Capable when run in Windows 7 or newer, but not by default. Review the Internet Explorer Support for TLSv1.2 article to enable TLS 1.2 encryption. Windows Vista and older operating systems, such as Windows XP, are not compatible with TLS 1.2 encryption. Desktop IE versions 8 and below Not compatible or stable with TLS 1.2 encryption. Mozilla Firefox Compatible with the most recent, stable version, regardless of operating system Firefox 27 and higher Compatible by default Firefox 23 to 26 Capable, but not by default. Firefox 22 and below Not compatible with TLS 1.2 or higher encryption. Google Chrome Compatible with the most recent, stable version, regardless of operating system Google Chrome 38 and higher Compatible by default Google Chrome 22 to 37 Capable when run in Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 (Gingerbread) or newer (mobile) Google Chrome 21 and below Not compatible with TLS 1.2 encryption. Google Android OS Android 6.0 (Marshmellow) and higher Compatible by default Android 5.0 (Lollipop) and higher Compatible by default Android 4.4 (KitKat) to 4.4.4 Capable, but not by default. Android 4.3 (Jelly Bean) and below Not compatible with TLS 1.2 encryption. Apple Safari Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher Compatible by default Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below Not compatible with TLS 1.2 encryption. Mobile Safari versions 5 and higher for iOS 5 and higher Compatible by default Mobile Safari for iOS 4 and below Not compatible with TLS 1.2 encryption.