Office Update Due to facility maintenance, the DHS regional office at 195 Buttonwoods Ave., Warwick, will only be open for document drop-off until further notice. All planned appointments and customer interviews at the Warwick office have been rescheduled for other times, locations, or over the phone. The Customer Portal (healthyrhode.ri.gov), the mobile app, the Call Center (1-855-697-4347), and other regional offices remain available.
Attention RI SNAP Beneficiaries Please be aware there is currently fraudulent activity taking place in other states affecting SNAP Benefits on EBT cards. While we do not believe there is any activity of this nature currently taking place in Rhode Island, please be advised you will never be asked to sign up for instant cash benefits or be asked to provide personal information, your card number, or PIN. If you ever receive a call, email, text, or social media invitation to do so, never click any links or provide the requested information.Please know, ebtEdge will never request this type of information from you. Please remember to protect yourself by changing your PIN frequently – using a different PIN each time – or by freezing your card. If you are uncertain about or confused by a suspicious inquiry, please contact DHS and call the EBT customer service line at 1-888-979-9939 to change your PIN. You can find more information on how best to protect yourself from possible SNAP-related fraud here.
Translation Services Available If you are seeking information about DHS programs and services in a language other than English, translation services are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
A Change to DHS Call Center Hours Published on Friday, February 19, 2021 The Rhode Island Department of Human Services (DHS) is announcing new Call Center hours Monday through Friday (except holidays) that will start on Monday, February 22, 2021. We have extended the time that we accept incoming calls to enter the system from 2:30 p.m. to 3:00 p.m. This additional time is possible because of a reduced volume of calls, staff adjustments and the Department's commitment to giving the best possible customer experience. While no additional calls will be accepted after 3:00 p.m., our dedicated staff will continue to help customers who had been waiting prior to that time. This helps ensure that our workers can help as many customers each day as possible. The time we open for incoming calls remains 8:30 a.m. If you are seeking assistance with a Long Term Services and Supports (LTSS) case, you can also email your inquiry to dhs.ltss@dhs.ri.gov.