Call Center Thanksgiving Hours Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Attention Medicaid Members Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
Protecting Your Benefits ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
DHS Applies Increased Tiered Reimbursement Rates for Child Care Centers Published on Friday, July 29, 2022 As state agencies begin implementing a wide range of strategic policy updates and initiatives contained within the State’s enacted SFY 23 budget, the RI Department of Human Services (DHS) has applied the increased tiered reimbursement rates for child care center providers on Thursday, July 28, 2022. “The increased reimbursement rates for child care center providers were made possible by a strong commitment from Governor McKee, the General Assembly, community advocates, and other champions. These rate increases will help to sustain high-quality programs and strengthen the sector,” said DHS Acting Director Yvette M. Mendez. “These enhanced rates are an investment in Rhode Island’s families, children and businesses.” Reimbursement rates are impacted by a provider’s BrightStars rating, the child’s age (also called the child’s age category), and the amount of time care is provided. Across each age category, center providers will benefit from an increase in reimbursement rates. The new reimbursement rates represent an approximate 13 percent raise for child care center providers. Updated rates were highest for children in the school age category, represented by an approximate 20 percent increase. Rates for children determined to be in infant/toddler care or pre-school care represented an approximate increase of 8.9 percent and 10.8 percent, respectively. In 2021, DHS issued $56 million in total Child Care Assistance Program (CCAP) reimbursements to approximately 517 child care center and family child care providers. These providers collectively served an average of 5,629 children in Rhode Island who received CCAP benefits in FY 2022. CCAP administrators anticipate the increased rates will result in a higher total payout for CCAP providers than was reported in 2021. The increased rates for centers reflect the urgency of supporting providers, who have also received financial assistance through the Reinvigorate Child Care Stabilization Grants and Early Educator Pandemic Retention Bonuses in 2021 and 2022. Rate increases must be passed by the General Assembly and signed by the Governor.