SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
DHS Applies Increased Tiered Reimbursement Rates for Child Care Centers Published on Friday, July 29, 2022 As state agencies begin implementing a wide range of strategic policy updates and initiatives contained within the State’s enacted SFY 23 budget, the RI Department of Human Services (DHS) has applied the increased tiered reimbursement rates for child care center providers on Thursday, July 28, 2022. “The increased reimbursement rates for child care center providers were made possible by a strong commitment from Governor McKee, the General Assembly, community advocates, and other champions. These rate increases will help to sustain high-quality programs and strengthen the sector,” said DHS Acting Director Yvette M. Mendez. “These enhanced rates are an investment in Rhode Island’s families, children and businesses.” Reimbursement rates are impacted by a provider’s BrightStars rating, the child’s age (also called the child’s age category), and the amount of time care is provided. Across each age category, center providers will benefit from an increase in reimbursement rates. The new reimbursement rates represent an approximate 13 percent raise for child care center providers. Updated rates were highest for children in the school age category, represented by an approximate 20 percent increase. Rates for children determined to be in infant/toddler care or pre-school care represented an approximate increase of 8.9 percent and 10.8 percent, respectively. In 2021, DHS issued $56 million in total Child Care Assistance Program (CCAP) reimbursements to approximately 517 child care center and family child care providers. These providers collectively served an average of 5,629 children in Rhode Island who received CCAP benefits in FY 2022. CCAP administrators anticipate the increased rates will result in a higher total payout for CCAP providers than was reported in 2021. The increased rates for centers reflect the urgency of supporting providers, who have also received financial assistance through the Reinvigorate Child Care Stabilization Grants and Early Educator Pandemic Retention Bonuses in 2021 and 2022. Rate increases must be passed by the General Assembly and signed by the Governor.