SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
DHS Issues Additional Pandemic Related Cash Payment to Eligible RI Works Households Published on Thursday, July 28, 2022 This week, the RI Department of Human Services (DHS) will be disbursing an additional benefit amount of $370 for each eligible child who previously received Rhode Island Works benefits. Funded through the Pandemic Emergency Allotment Fund provided by the federal government, the one-time payment will provide temporary relief from inflation related costs experienced by RI Works households. “Everyone has seen the price of goods rise due to nationwide inflation, but those costs may weigh more heavily for customers who are receiving essential public benefits to pay for food, housing, transportation, or utilities,” said DHS Acting Director Yvette M. Mendez. “Every dollar our customers receive matters. We appreciate the support from our federal partners to help ease the costs of raising a family for RI Works households.” To be eligible for the additional benefit, families must have been enrolled in RI Works and have dependent children who received benefits from September 1, 2021, through May 30, 2022. Families may have more than one eligible dependent child for the extra allotment. The additional issuance amounts to approximately $2.7 million in total benefits for 7,325 children in eligible RI Works households. Benefits will be disbursed on the household’s EBT card. These benefits will be expunged if families do not use the funds within 90 days. Eligible RI Works households will receive a notice in the mail about the extra allotment. Regular issuances of RI Works benefits are issued on the 1st and 16th of each month.