DHS Reopening Update: Second Providence Regional Office Available for In-Person Services

Published on Friday, February 25, 2022

As part of a continued effort to meet the needs of customers, the RI Department of Human Services (DHS) on Monday, Feb. 28, will open a second regional office for in-person services at 1 Reservoir Avenue in Providence. The additional DHS office —co-located within the Department of Labor and Training Career Center —will provide the same services currently available at all other regional offices. 

While DHS staff are available for in-person services, the Department continues to offer convenient access to benefits and information through the Customer Portal (healthyrhode.ri.gov), the HealthyRhode mobile app and the Call Center (1-855-697-4347).

All paper applications and forms can still be submitted through any of the secure DHS drop boxes located at each regional office. Drop boxes are cleared, and documents are date stamped, daily Monday through Friday. To mail an application, customers can send it to: RI Department of Human Services, P.O. Box 8709, Cranston, RI 02920-8787.

Community partners and vendors are also available to assist customers and can answer general questions about DHS programs and the application process. You can find a full list of SNAP Outreach vendors and RI Works vendors as well as local CAP agencies and more in the Customer Resource Guide available in English, Spanish and Portuguese. The document is available for download on the Contact Us page at dhs.ri.gov.

Following current State guidelines, the Department encourages staff and customers entering regional offices to practice safe COVID-19 precautions such as wearing a mask and maintaining social distancing.

Customers who would like assistance accessing their Customer Portal account or would like more information about DHS’ technology resources can call United Way’s 211.