Official State of Rhode Island website
For information about Medicaid Renewals, please visit https://staycovered.ri.gov/
Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
Published on Friday, February 25, 2022
As part of a continued effort to meet the needs of customers, the RI Department of Human Services (DHS) on Monday, Feb. 28, will open a second regional office for in-person services at 1 Reservoir Avenue in Providence. The additional DHS office —co-located within the Department of Labor and Training Career Center —will provide the same services currently available at all other regional offices.
While DHS staff are available for in-person services, the Department continues to offer convenient access to benefits and information through the Customer Portal (healthyrhode.ri.gov), the HealthyRhode mobile app and the Call Center (1-855-697-4347).
All paper applications and forms can still be submitted through any of the secure DHS drop boxes located at each regional office. Drop boxes are cleared, and documents are date stamped, daily Monday through Friday. To mail an application, customers can send it to: RI Department of Human Services, P.O. Box 8709, Cranston, RI 02920-8787.
Community partners and vendors are also available to assist customers and can answer general questions about DHS programs and the application process. You can find a full list of SNAP Outreach vendors and RI Works vendors as well as local CAP agencies and more in the Customer Resource Guide available in English, Spanish and Portuguese. The document is available for download on the Contact Us page at dhs.ri.gov.
Following current State guidelines, the Department encourages staff and customers entering regional offices to practice safe COVID-19 precautions such as wearing a mask and maintaining social distancing.
Customers who would like assistance accessing their Customer Portal account or would like more information about DHS’ technology resources can call United Way’s 211.