SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
DHS Will Give Supplemental Electricity Grants To About 24,000 LIHEAP Recipients Published on Wednesday, April 28, 2021 CRANSTON, RI Similar to a grant given during the summer of 2020, the Rhode Island Department of Human Services (DHS) will give a one-time, $400 supplemental electricity grant to our Low Income Home Energy Assistance Program (LIHEAP) customers who were given heating grants this past heating season (October 1, 2020-May 28, 2021). Due to health concerns and quarantining, the pandemic may continue to keep many Rhode Islanders in their homes during the hottest weeks of the summer this year. It is unclear at this time if most public cooling sites will be open this summer so many people may need to continue to spend more time in their homes or apartments. This additional time spent at home will likely increase their electricity costs or possibly prevent them from using an air conditioner or fan for fear of rising electricity bills that they cannot pay. This is particularly true for people living on fixed incomes, often households with an older adult or disabled member. Additionally, many households have members experiencing unemployment, resulting in increased electricity bills from spending more time at home and decreased ability to pay for electric. This means that many people may have accumulated utility arrearages and if their electricity service were to be terminated, it would endanger their ability to cool their homes. The grant will assist households by giving them the option to keep their home at a healthy temperature without building up utility arrearages, and therefore reducing the chance of a utility shut off. Using federal CARES Act dollars that are earmarked for LIHEAP, these grants to about 24,000 households are another measure advocated for by DHS and others to further help Rhode Islanders. LIHEAP customers do not need to apply. The grants, $400 per household, will be processed from May 2021 through August of 2021 by the Community Action Program (CAP) Agencies that help DHS administer LIHEAP and worked with the families for their heating assistance. Once processed, the CAP agencies will notify eligible homeowners by letter and it will say the grant will be credited to the household's electric utility account through National Grid and Pascoag Utility. Please note the credit for the grant may not appear on the utility statement of the household for several months.