SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Home Childcare Providers and RIDHS Announce Key Components of Ground-Breaking New Contract Settlement Published on Tuesday, December 20, 2022 PROVIDENCE– Today, Rhode Island home childcare providers who are members of SEIU 1199 New England, together with representatives from the RI Department of Human Services, announced they reached an important new contract settlement agreement on December 3, 2022, after nearly a year of bargaining. The new contract agreement represents important progress for hundreds of home childcare providers, whose critical service supports both childhood development and our local economic recovery. “Our new contract is the best Christmas gift home childcare providers could have hoped for. It will provide us with relief and allow us to maintain the quality of childcare our parents rely on every day. Increased CCAP rates means more food supplies and enough income to pay for gas, utilities and rent. What’s more, the training program will help us update our knowledge of children’s behavioral nutritional and educational needs,” said Alexandra Flores, a Providence home childcare provider. “Today’s announcement is important for the stability, growth, and future of Rhode Island’s home childcare workers. The progress achieved in this contract was realized through collaborative discussions focused on ensuring an opportunity for success for this important group of the state’s workforce. They are a tremendous resource for our children, working parents, and our economy,” said Ron Racine, Senior Associate Director, RIDHS. SEIU 1199NE and RIDHS worked collaboratively to address important issues impacting home childcare providers and the families they serve. The new 3.5 year contract will provide: Home childcare providers will now be included in the Brightstars system and as a result, the home childcare providers will now have a voice in Brightstars. Home childcare providers will have the opportunity to shape upcoming changes to the Brightstars system to make it more responsive to the home childcare environment. Immediate across the board CCAP rate increases. The home childcare provider rates will receive the same percentage of market rate as childcare centers, with rates increasing as much as 30 percent for home childcare providers this year. A 2.5 percent rate increases in years 2 and 3 of the contract. Over 1 million dollars in retroactive payments, dating to January 1, 2022, issued immediately upon the execution of the contract. The establishment of a retirement savings plan for providers (non-State funded) A $375,000 increase in funding for the union-employer joint training fund, ESF, over the three years of the contract. A computing device worth up to $1,000 provided to every provider. Historically, home childcare providers, who are predominantly Latina women of color, have struggled with lower wages, low reimbursement rates, and lack of retirement, as well as high out-of-pocket expenses. Home childcare providers offer a critical service that allows parents to remain in, or rejoin, the workforce, which contributes to the economy and provides an economic boost to working class communities. Providers are trained professionals, leaders in their community, and serve populations that have been hard hit by Covid-19 and its residual effects. “Many providers had to close during the pandemic because they did not have enough kids to earn a living. Now this new contract will be motivating for them by giving them more financial stability to renew their licenses and pay for supplies, lead inspection, extra assistance and rent,” said Emma Villa, a home childcare provider from Providence, “This is the news we have been waiting for. It’s not just for the contract, it’s for the community who will see how important our work is. We now finally have the recognition and support we need and deserve. ###