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RIBridges Alert

Alert for DHS customers about a recent data breach. Click here for more info.

RIBridges Updates

The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here.

-Please be advised benefits for the month of December for most programs have already been disbursed.

-DHS regional offices remain open and are processing paper applications and forms at this time.

-The Pawtucket and both Providence Offices, as well as the Call Center, will be offering extended hours from 4-7 p.m. Thursday, Jan. 2, and Friday, Jan. 3.

SNAP / RI Works Benefit Update

RI DHS has issued January SNAP and RI Works benefits to EBT cards. Benefits can be accessed on Jan. 1. To see your balance, download and use the ebtEDGE mobile app. Instructions to login to your account are available here:

https://www.fisglobal.com/ebtedgemobile

Fair Hearing - How to Request Without Web (Mail, Call, Visit)

While the web portal (RIBridges and/or the HealthyRhode Mobile App) is not available, fair hearings can only be requested by phone, in person, or by mail. To schedule a fair hearing by phone, please call 1-855-697-4347. To request a fair hearing by mail or in person, please visit or address the materials to your local DHS office.

For more information about the fair hearing process, please visit the Appeals Office page.

Spanish

Las audiencias imparciales solo se pueden solicitar por teléfono, en persona o por correo cuando el portal web (RIBridges o la aplicación móvil HealthyRhode) no está disponible. Para programar una audiencia imparcial por teléfono, por favor llame al 1-855-697-4347. Para solicitar una audiencia imparcial por correo o en persona, por favor preséntese o envíe los materiales a la oficina del DHS más cercana (puede ver las ubicaciones aquí: https://dhs.ri.gov/office-locator-tool). Para obtener más información sobre el proceso de audiencia imparcial, por favor visite: https://eohhs.ri.gov/reference-center/eohhs-appeals-office.

Portuguese

Enquanto o portal Web (RIBridges e/ou a aplicação móvel HealthyRhode) não estiver disponível, as audiências justas só podem ser solicitadas por telefone, pessoalmente ou por correio. Para marcar uma audiência justa por telefone, ligue para 1-855-697-4347. Para solicitar uma audiência justa por correio ou pessoalmente, visite ou envie os materiais para o seu gabinete local do DHS (os locais podem ser encontrados aqui: https://dhs.ri.gov/office-locator-tool). Para mais informações sobre o processo de audiência justa, visite: https://eohhs.ri.gov/reference-center/eohhs-appeals-office.