SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
P-EBT Update Published on Monday, November 23, 2020 The federal Food and Nutrition Service (FNS) has recently provided States with guidance to continue giving Pandemic EBT (P-EBT) benefits for October 1, 2020 through September 30, 2021. A student is eligible for P-EBT if - The student would be eligible for free or reduced-price meals if the National School Lunch and Breakfast programs were operating normally, AND IF - The student does not receive free or reduced-price meals at the school because the school is closed or has been operating with reduced attendance or hours for at least 5 consecutive days in the current school year. "Operating with reduced attendance or hours" is new. This would apply to schools with a hybrid schedule where students attend some days in person and others virtually for at least 5 consecutive days. The benefit amount is $5.86 per day. Families do not have to apply for this benefit. The Department of Human Services (DHS) will be working with the RI Department of Education (RIDE) to receive student information from the schools. Benefits will either be placed on the student's current P-EBT card or SNAP EBT card. If a student is newly eligible and is not receiving SNAP benefits, a P-EBT card will be mailed to the student at the address on file with the school. DHS must receive approval from FNS before issuing benefits. Once approved, benefits will be issued back to October 1 and DHS will share the dates that benefits will be given at that time.