A Temporary Change to DHS Call Center Hours | RI Department of Human Services

Office Update

Due to facility maintenance, the DHS regional office at 195 Buttonwoods Ave., Warwick, will only be open for document drop-off until further notice. All planned appointments and customer interviews at the Warwick office have been rescheduled for other times, locations, or over the phone. The Customer Portal (healthyrhode.ri.gov), the mobile app, the Call Center (1-855-697-4347), and other regional offices remain available.

Attention RI SNAP Beneficiaries

Please be aware there is currently fraudulent activity taking place in other states affecting SNAP Benefits on EBT cards. While we do not believe there is any activity of this nature currently taking place in Rhode Island, please be advised you will never be asked to sign up for instant cash benefits or be asked to provide personal information, your card number, or PIN. If you ever receive a call, email, text, or social media invitation to do so, never click any links or provide the requested information.

Please know, ebtEdge will never request this type of information from you. Please remember to protect yourself by changing your PIN frequently – using a different PIN each time – or by freezing your card. If you are uncertain about or confused by a suspicious inquiry, please contact DHS and call the EBT customer service line at 1-888-979-9939 to change your PIN. You can find more information on how best to protect yourself from possible SNAP-related fraud here.

Important Vendor Notice: RFP Extended

The Rhode Island Works FFY25 solicitation is being extended until 3 p.m. on Monday, April 22. No further steps are needed for vendors who have already submitted a solicitation.

Translation Services Available

If you are seeking information about DHS programs and services in a language other than English, translation services are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.

A Temporary Change to DHS Call Center Hours

Published on Monday, October 18, 2021

The Rhode Island Department of Human Services (DHS) is announcing a temporary change to the Call Center hours for October 18, 2021. To help with the high volume of calls coming in this Monday, we will not accept incoming calls to enter the system after 2PM.

Our dedicated staff will continue to help customers who have been waiting prior to that time. This is being done to ensure that our workers can help as many customers as possible.

If you are seeking assistance with a Long Term Services and Supports (LTSS) case, you can also email your inquiry to dhs.ltss@dhs.ri.gov.

We thank you for your patience as we continue to work efficiently and effectively for all our customers.