A Temporary Change to DHS Call Center Hours | RI Department of Human Services

Protect Your EBT Card from Fraud

EBT card fraud is on the rise across the country. To keep your benefits safe, consider freezing your EBT card when not in use and changing your PIN frequently, such as before each benefit issuance. Remember, DHS will never ask for your EBT card number or PIN. Stay alert of fraudulent activity and be cautious whenever you’re using your card. Learn how you can protect your benefits here: https://dhs.ri.gov/media/5236/download

RIBridges Updates

The RIBridges system managed by Deloitte is back online for new and existing customers. Please note individuals who received a letter regarding the breach have until April 30, 2025, to be able to sign up for five years of free credit monitoring services through Experian. Customers can take additional steps today to protect themselves including, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here.

- The Call Center (1-855-697-4347) will be offering extended hours from 4-6:30 p.m. on Monday (3/3) and Wednesday (3/5) to assist all callers in the queue.

A Temporary Change to DHS Call Center Hours

Published on Monday, October 18, 2021

The Rhode Island Department of Human Services (DHS) is announcing a temporary change to the Call Center hours for October 18, 2021. To help with the high volume of calls coming in this Monday, we will not accept incoming calls to enter the system after 2PM.

Our dedicated staff will continue to help customers who have been waiting prior to that time. This is being done to ensure that our workers can help as many customers as possible.

If you are seeking assistance with a Long Term Services and Supports (LTSS) case, you can also email your inquiry to dhs.ltss@dhs.ri.gov.

We thank you for your patience as we continue to work efficiently and effectively for all our customers.