A Temporary Change to DHS Call Center Hours Published on Monday, October 18, 2021 The Rhode Island Department of Human Services (DHS) is announcing a temporary change to the Call Center hours for October 18, 2021. To help with the high volume of calls coming in this Monday, we will not accept incoming calls to enter the system after 2PM. Our dedicated staff will continue to help customers who have been waiting prior to that time. This is being done to ensure that our workers can help as many customers as possible. If you are seeking assistance with a Long Term Services and Supports (LTSS) case, you can also email your inquiry to [email protected]. We thank you for your patience as we continue to work efficiently and effectively for all our customers.