Customer Portal Support | RI Department of Human Services

Protecting Your Benefits

DHS will never ask for your EBT card number or PIN. To keep your benefits safe, change your PIN frequently, know the signs of a skimming attempt and be alert when you use your card. Learn how to protect your benefits with our fraud prevention resources on the General Resources webpage: https://dhs.ri.gov/general-resources-and-support

RIBridges Updates

The RIBridges system managed by Deloitte is back online for new and existing customers. Please note individuals who received a letter regarding the breach have until April 30, 2025, to be able to sign up for five years of free credit monitoring services through Experian. Customers can take additional steps today to protect themselves including, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here.

- The Call Center (1-855-697-4347) will be offering extended hours from 4-6:30 p.m. on Monday (3/3) and Wednesday (3/5) to assist all callers in the queue.

Applying for Benefits

The customer portal, healthyrhode.ri.gov, is now available to all new and existing users. The HealthyRhode mobile app is unavailable at this time. You can continue to apply for benefits using the online portal, by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.