Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 13-17). and take incoming calls from 4-7 p.m. to assist all callers in the queue.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
COVID-19 SNAP Update and New Pandemic-EBT benefits (P-EBT) for Some Families with School Age Children Published on Monday, April 20, 2020 The USDA Food and Nutrition Service (FNS) recently granted Rhode Island the authority to issue Pandemic-EBT benefits (P-EBT) to Supplemental Nutrition Assistance Program (SNAP) and non-SNAP households with one or more children who have temporarily lost access to free or reduced-price meals at school due to COVID-19 school closures. For households receiving SNAP benefits, the additional benefits will be added to their existing EBT cards. Households not currently receiving SNAP benefits will receive a new P-EBT card in the mail with benefits automatically added and a personal identification number (PIN) and setup instructions. The Department of Human Services (DHS) will calculate monthly benefits for each eligible child in the household equal to the daily reimbursement for free breakfast and lunch ($5.70) multiplied by the number of days school was canceled in the months of March and April. Additional benefits will be added to the same EBT card if school closures continue in May and June 2020. The first issuance will be for 34 days to cover the school closures from March 16, 2020 through April 30, 2020. That's $193.80 per child. Working in partnership with RIDE to identify children receiving free or reduced-price meals, DHS estimates issuing P-EBT benefits to 32,465 children whose families are SNAP recipients and 40,740 children whose families do not receive SNAP benefits for this first issuance. • Households where DHS was able to match their child's name to a current SNAP case will receive the benefit on their current EBT card on Monday, April 20. • Children in non-SNAP households who receive free or reduced price meals will receive a new card by May 1 with PIN and setup instructions and the funds added to those cards. To the rights is a picture of what will come with the card. It will be in English and in Spanish.