SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
DHS Gives Summer Electric LIHEAP Grant To About 14,000 Households Published on Friday, August 07, 2020 The RI Department of Human Services (DHS) recently received federal approval to give $100 summer electricity grants to our Low Income Home Energy Assistance Program (LIHEAP) customers who were given heating grants this past heating season that ended in May 2020 and have an older individual or disabled family member living with them. Due to the COVID-19 pandemic, there is a greater need for using cooling aids, such as fans or air conditioners, this summer because several older Rhode Islanders and those who may have underlying health conditions may be isolating or in quarantine. As a result, people who ordinarily go to cooling sites during the hot weather may be staying in their homes or apartments instead, and their electric bills will be higher. Using federal LIHEAP funds, these grants to about 14,000 households are another measure proactively sought by DHS to help Rhode Islanders. LIHEAP customers do not need to apply. They will be sent a letter in August from the Community Action Program (CAP) agencies that help DHS administer LIHEAP and worked with the families for their heating assistance. The letter will say they are getting this grant, and that it will go directly to their electric company (National Grid or Pascoag Utility). They will see the amount as a credit in their electric bill in the fall.