RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
DHS to Issue Annual Clothing Allowance for Eligible Rhode Island Households Published on Thursday, August 04, 2022 A revision was made to this press release for further clarity This week, the RI Department of Human Services (DHS) is issuing the annual clothing allowance to all eligible children in a Rhode Island Works (RIW) household. A $100 clothing allowance per eligible child will be issued to the household’s electronic benefit transfer card (EBT) and will be available for use on Saturday, August 6, 2022. The benefit will be issued to approximately 2,589 households and represents more than $500,000 in federal funds being disbursed to eligible RIW recipients. Households that become eligible for RIW in the month of August, but after the initial issuance, will receive the allowance towards the end of the month. This is an annual program to assist families in buying clothes for their children in advance of the upcoming school year. In addition, through General Assembly support, the benefit has again been extended for parents/guardians with infants. Eligibility details for the August clothing allowance issuance include: Children currently receiving RIW benefits and payments Children who reside in a RIW household and who are related siblings, but do not receive RIW benefits, so long as they are eligible citizens Dependent children 19 or younger on December 31, 2022, who lived in an eligible RIW household during the month of August 2022 Important note for all beneficiaries, parents, or guardians: not all stores accept EBT. If you choose to shop at a store that cannot accept EBT, you may withdraw the money from your EBT account before shopping. Normal ATM fees will apply. RIW is a financial and employment assistance program for parents and families with little to no income who have children high school age or younger.