DHS Reopening Update: In-Person Services Added to All Customer Facing Lobbies

Published on Tuesday, January 18, 2022

The RI Department of Human Services (DHS) is offering additional in-person services at customer facing lobbies beginning Tuesday, Jan. 18, 2022.  With an emphasis on meeting growing customer needs, the choice of in-person services adds to the multiple ways to connect with DHS. In addition to the services available at reopened regional sites, customers will continue to have access to the Call Center (1-855-697-4347), the Customer Portal (healthyrhode.ri.gov), the HealthyRhode mobile app, and the community partners and vendors listed in the Customer Resource Guide available at dhs.ri.gov in English, Spanish and Portuguese. These are all avenues that can help support customers looking to submit an application or seeking general information.

Customers who would like assistance accessing their Customer Portal account or are simply interested in learning about the technology resources available at DHS can call United Way’s 211 team. Any customer visiting a DHS site must practice safe COVID-19 precautions such as wearing a mask.