Attention RI SNAP Beneficiaries Please be aware there is currently fraudulent activity taking place in other states affecting SNAP Benefits on EBT cards. While we do not believe there is any activity of this nature currently taking place in Rhode Island, please be advised you will never be asked to sign up for instant cash benefits or be asked to provide personal information, your card number, or PIN. If you ever receive a call, email, text, or social media invitation to do so, never click any links or provide the requested information.Please know, ebtEdge will never request this type of information from you. Please remember to protect yourself by changing your PIN frequently – using a different PIN each time – or by freezing your card. If you are uncertain about or confused by a suspicious inquiry, please contact DHS and call the EBT customer service line at 1-888-979-9939 to change your PIN. You can find more information on how best to protect yourself from possible SNAP-related fraud here.
Call Center Update DHS offices will be closed July 4 in observance of the holiday. To help ensure customers have ample opportunity to connect with DHS staff the week of July 4, the Call Center will adjust its schedule to take incoming calls Monday-Wednesday and Friday from 8:30 a.m. to 3 p.m. The Call Center will return to its normal schedule the following week.
Summer EBT Update This summer, families with school-age children who were income-eligible for free or reduced-price meals during the 2023-2024 school year will receive SUN Bucks (formerly Summer EBT), a $120 dollar benefit per child that can be used to buy groceries. Families will either see the benefit added to their SNAP EBT card or to a separate SUN Bucks card that will be mailed this month. Benefits will be available to use beginning July 1. If you have questions about SUN bucks, please call United Way of Rhode Island at 2-1-1. Additional information about SUN buck can be found here: https://dhs.ri.gov/sun-bucks
Translation Services Available If you are seeking information about DHS programs and services in a language other than English, translation services are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
DHS Reopening Update: In-Person Services Added to All Customer Facing Lobbies Published on Tuesday, January 18, 2022 The RI Department of Human Services (DHS) is offering additional in-person services at customer facing lobbies beginning Tuesday, Jan. 18, 2022. With an emphasis on meeting growing customer needs, the choice of in-person services adds to the multiple ways to connect with DHS. In addition to the services available at reopened regional sites, customers will continue to have access to the Call Center (1-855-697-4347), the Customer Portal (healthyrhode.ri.gov), the HealthyRhode mobile app, and the community partners and vendors listed in the Customer Resource Guide available at dhs.ri.gov in English, Spanish and Portuguese. These are all avenues that can help support customers looking to submit an application or seeking general information. Customers who would like assistance accessing their Customer Portal account or are simply interested in learning about the technology resources available at DHS can call United Way’s 211 team. Any customer visiting a DHS site must practice safe COVID-19 precautions such as wearing a mask.