Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 13-17). and take incoming calls from 4-7 p.m. to assist all callers in the queue.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Looking for Additional Food and Meals Published on Friday, March 20, 2020 The RI Department of Human Services (DHS) is committed to helping its customers get the resources they need while the State responds to coronavirus 2019 (COVID-19). If more is needed beyond what can be received with Supplemental Nutrition Assistance Program (SNAP) food assistance benefits, here are other options for vulnerable populations: For families with students out of school, there are meals being provided by the school districts. Please contact your local district for more information on the plan for food distribution. In the meantime, a full list of free food sites across Rhode Island for school children can be found here: Department of Health Food Sites for Children (see link below). You can search by city or town. Across Rhode Island, the Office of Healthy Aging helps fund roughly 70 Community Table meal sites for our senior residents. Currently, all meal sites are closed to congregate dining, but are doing either grab-and-go and/or deliveries to their CURRENT clients. Visit http://www.oha.ri.gov/what-we-do/connect/nutrition/community-tables/ to find a meal site in your city or town. The RI Coalition for the Homeless has a list of meal sites for this vulnerable population. This list can be found at: https://www.rihomeless.org/meal-sites. The RI Community Food Bank has made some adjustments to its operations, but continues to deliver food through our statewide network of member agencies. To find a food pantry near you, go to the Rhode Community Food Bank (see link below). Department of Health Food Sites for Children RI Community Food Bank