SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Loss of Food Reminder for SNAP Customers Published on Tuesday, December 19, 2023 As the state recovers from the latest storm, the Department of Human Services (DHS) would like to remind those we serve that Supplemental Nutrition Assistance Program (SNAP) customers may seek and receive replacement SNAP benefits due to a loss of food caused by a disaster. Anyone who receives SNAP and experiences a power outage lasting four or more hours may be eligible to have SNAP benefits replaced. Households seeking to replace benefits must report the loss within 10 days. They then have an additional 10 days to submit their signed affidavit of loss; see the SNAP-55 form to report loss of food that can be found on dhs.ri.gov on the SNAP Other Forms page (direct link listed below). Link for SNAP 55 form: https://dhs.ri.gov/programs-and-services/supplemental-nutrition-assistance-program-snap/supplemental-nutrition-1 DHS typically gets a list from Rhode Island Energy to confirm power outages. Though this may happen, the verification of loss can be from a landlord, neighbor, community agency staff member, etc. It does not need to be the power company. DHS staff are trained on assisting customers with the SNAP-55 process and are ready to help those who need support. SNAP recipients who lose food due to power outage are encouraged to seek replacement benefits. However, in the event that at least 50 percent of a certain community (eg. city, zip code) is reported to be without power for more than four hours, the Department may opt to apply for and receive a waiver from the Food and Nutrition Service (FNS) for mass replacement of benefits. This will allow for an automated mass replacement of a percentage of SNAP benefits for households in the designated cities and towns.