Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 13-17). and take incoming calls from 4-7 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Public Benefits and the CARES Act Published on Thursday, June 04, 2020 Congress passed the CARES Act providing several supports to Americans in response to the impact of COVID-19 including Stimulus Payments and an Unemployment Compensation increase. Here is some additional information about how Stimulus Payments and Unemployment Compensation impact households that receive public benefits: SNAP (Supplemental Nutrition Assistance Program), TANF (RI Works), CCAP (Child Care Assistance), Medicaid. Stimulus payments (also called Economic Impact Payments): Stimulus payments were made to most households that had filed 2018 or 2019 federal income taxes. The payments were typically $1200 for an adult and an additional $500 per minor aged child. If your household receives public benefits and received a stimulus payment, the payment does not need to be reported to DHS (Department of Human Services) outside of the normal recertification time. As long as it is spent within a year it will have no impact on your benefit amount or eligibility. Unemployment Benefit Compensation Boost: Individuals receiving or applying for Unemployment benefits on or after April 4, 2020, through July 31, 2020, receive an additional $600 of Unemployment income with their weekly Unemployment benefit. If your household receives public benefits, this income must be reported to DHS and may impact your benefit amount or eligibility. SNAP: Unemployment income, including the boost, count toward income eligibility. Many households will no longer be eligible for SNAP with this increased income. For example, a household of 3 whose income goes above $759 a week would likely lose eligibility for SNAP. RI Works: Unemployment income, including the boost, count toward income eligibility. Households will no longer be eligible for RI Works with this increased income. CCAP: Unemployment income, including the boost, count toward income eligibility. Households may no longer be eligible for CCAP with the increased income. For example, a household of 3 whose income goes above $925 a week would lose eligibility for CCAP. Medicaid: The CARES Act explicitly states that the increased Unemployment benefit has no impact on Medicaid eligibility. If the increased income is not reported to DHS and you receive more benefits than your household was entitled to, those benefits will need to be repaid to DHS. If your case closes due to the Unemployment increase and your income remains low once the increase expires, you can re-apply for benefits.