RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Rhode Island Works Families See Increase in Benefits from the FY 2025 State Budget Published on Wednesday, September 04, 2024 CRANSTON, RI – Governor Dan McKee and the RI Department of Human Services (DHS) today announced a permanent 20% increase to Rhode Island Works (RIW) benefits. Families will receive this increase on their monthly cash benefit this week following an increase in funding passed in the signed 2025 state budget. “This additional investment will help individuals better meet the day-to-day challenges they are facing in their lives. It will also encourage more investment in our local economy,” said Governor McKee. The 20% increase will benefit approximately 8,700 RI Works families and support Rhode Island residents with some of the highest demonstrated need in the state. “It is DHS’s goal within this program to give eligible individuals the resources and support they need to become independent while strengthening the foundation of their household,” said DHS Director Kimberly Merolla-Brito. “Every dollar allocated to these beneficiaries will enhance and support our commitment to the State’s residents and communities.” This investment in Rhode Island families is federally funded and is the result of the ongoing dedication from members of the General Assembly, who advocated for these RI Works changes. “These changes to RI Works are needed in order to fulfill the program’s purpose of being a safety net that helps families in crisis escape poverty. I am grateful for the progress included in the state budget, which will better enable parents to cover their costs. My colleagues and I will continue to advocate for this critical program, because no child in our state should be raised in poverty,” said Sen. Melissa A. Murray (D-Dist. 24, Woonsocket, North Smithfield). “All children need and deserve a decent chance at a healthy, successful life, and that simply cannot happen if their family is trapped in the cycle of deep poverty. I’m happy to celebrate the steps in the right direction we have taken this year and in the last few years to better support RI Works, and I look forward to working with my colleagues in the General Assembly and across state government to further strengthen this vital program so it can succeed at ending childhood poverty in Rhode Island,” said Rep. Arthur Handy (D-Dist. 18, Cranston). In addition to the increase in RI Works benefits, working families enrolled in RI Works may also see up to an extra $112.50 because less of their employment income is being counted toward their eligibility, referred to as earned income disregard. To meet the July 1 requirement outlined in the state budget, DHS issued several payments over the summer equal to the 20% increase, as well as the increased earned income disregard. RI Works families will receive the increased benefit amount going forward, but these amounts vary by family because RI Works cash assistance is determined by personal circumstances such as, but not limited to, household size and income earned from employment. Please note benefit increases in RI Works count towards other benefit programs, which could decrease other program’s benefit amounts like the Supplemental Nutrition Assistance Program. However, the total amount received by these families will result in a greater net increase in benefits, creating a larger safety net for households in the current economic environment. RI Works families should refer to their Benefit Decision Notice for information related to changes to their specific case. ###