Attention RI SNAP Beneficiaries Please be aware there is currently fraudulent activity taking place in other states affecting SNAP Benefits on EBT cards. While we do not believe there is any activity of this nature currently taking place in Rhode Island, please be advised you will never be asked to sign up for instant cash benefits or be asked to provide personal information, your card number, or PIN. If you ever receive a call, email, text, or social media invitation to do so, never click any links or provide the requested information.Please know, ebtEdge will never request this type of information from you. Please remember to protect yourself by changing your PIN frequently – using a different PIN each time – or by freezing your card. If you are uncertain about or confused by a suspicious inquiry, please contact DHS and call the EBT customer service line at 1-888-979-9939 to change your PIN. You can find more information on how best to protect yourself from possible SNAP-related fraud here.
Call Center Update DHS offices will be closed July 4 in observance of the holiday. To help ensure customers have ample opportunity to connect with DHS staff the week of July 4, the Call Center will adjust its schedule to take incoming calls Monday-Wednesday and Friday from 8:30 a.m. to 3 p.m. The Call Center will return to its normal schedule the following week.
Summer EBT Update This summer, families with school-age children who were income-eligible for free or reduced-price meals during the 2023-2024 school year will receive SUN Bucks (formerly Summer EBT), a $120 dollar benefit per child that can be used to buy groceries. Families will either see the benefit added to their SNAP EBT card or to a separate SUN Bucks card that will be mailed this month. Benefits will be available to use beginning July 1. If you have questions about SUN bucks, please call United Way of Rhode Island at 2-1-1. Additional information about SUN buck can be found here: https://dhs.ri.gov/sun-bucks
Translation Services Available If you are seeking information about DHS programs and services in a language other than English, translation services are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Technology Resources: Portal and Apps DHS continues to expand all the ways you can reach us for the services and benefits you need. Here are some helpful resources to better use the customer service channels that do not require a visit to our offices. Customer Portal Resources You can get to the Customer Portal by clicking on the “Apply Now” tab or by going to healthyrhode.ri.gov. It is where you can get case information or apply for DHS programs and services or health coverage through HealthSourceRI from any computer with internet access. Video Tutorial How To Access Customer Portal (12/2020) PDF file, less than 1mbmegabytes Apply For New Programs On Customer Portal (3/2022) PDF file, less than 1mbmegabytes Update Contact Information On Customer Portal (12/2020) PDF file, less than 1mbmegabytes Upload Documents To Customer Portal (12/2020) PDF file, less than 1mbmegabytes Renew Benefits On Customer Portal (3/2022) PDF file, less than 1mbmegabytes Find Notices On Customer Portal (3/2022) PDF file, less than 1mbmegabytes Download Proof Of Benefits On Customer Portal (3/2022) PDF file, less than 1mbmegabytes How to Sign Up for Text Message Alerts (11/2022) PDF file, less than 1mbmegabytes Still having Customer Portal issues despite these how-to resources? Fill out this Customer Portal support form. Other Resources DHS will upload other informational resources for customers and community partners here. Check back frequently to find new and updated documents on a variety of topics, programs and services: How to Protect Your Benefits PDF file, less than 1mbmegabytes HealthyRhode Mobile App To download HealthyRhode, you can visit the App Store® or Google Play Store® and search for the app using “HealthyRhode”. You must have a Customer Portal account to use HealthyRhode. If you do not have one, please visit healthyrhode.ri.gov to create one. HealthyRhode is a mobile app for the RI Department of Human Services. Apple Store® and the Apple logo® are trademarks of Apple Inc. Google Play® and the Google Play logo® are trademarks of Google LLC. HealthyRhode | DHS Alerts DHS has launched a new service that will provide enrolled customers with timely notifications via text messaging. DHS Alerts give customers another tool to help ensure continuity of benefits when forms or other materials are due. Sign up for DHS alerts the next time you visit an office, over the phone, on the Customer Portal (healthyrhode.ri.gov) or through the mobile app. Terms of Service PDF file, less than 1mbmegabytes