Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Technology Resources: Portal and Apps DHS continues to expand all the ways you can reach us for the services and benefits you need. Here are some helpful resources to better use the customer service channels that do not require a visit to our offices. Customer Portal Resources You can get to the Customer Portal by clicking on the “Apply Now” tab or by going to healthyrhode.ri.gov. It is where you can get case information or apply for DHS programs and services or health coverage through HealthSourceRI from any computer with internet access. Video Tutorial How To Access Customer Portal (12/2020) PDF file, less than 1mbmegabytes Apply For New Programs On Customer Portal (3/2022) PDF file, less than 1mbmegabytes Update Contact Information On Customer Portal (12/2020) PDF file, less than 1mbmegabytes Upload Documents To Customer Portal (12/2020) PDF file, less than 1mbmegabytes Renew Benefits On Customer Portal (3/2022) PDF file, less than 1mbmegabytes Find Notices On Customer Portal (3/2022) PDF file, less than 1mbmegabytes Download Proof Of Benefits On Customer Portal (3/2022) PDF file, less than 1mbmegabytes How to Sign Up for Text Message Alerts (11/2022) PDF file, less than 1mbmegabytes Still having Customer Portal issues despite these how-to resources? Fill out this Customer Portal support form. Other Resources DHS will upload other informational resources for customers and community partners here. Check back frequently to find new and updated documents on a variety of topics, programs and services: How to Protect Your Benefits PDF file, less than 1mbmegabytes HealthyRhode Mobile App To download HealthyRhode, you can visit the App Store® or Google Play Store® and search for the app using “HealthyRhode”. You must have a Customer Portal account to use HealthyRhode. If you do not have one, please visit healthyrhode.ri.gov to create one. HealthyRhode is a mobile app for the RI Department of Human Services. Apple Store® and the Apple logo® are trademarks of Apple Inc. Google Play® and the Google Play logo® are trademarks of Google LLC. HealthyRhode | DHS Alerts DHS has launched a new service that will provide enrolled customers with timely notifications via text messaging. DHS Alerts give customers another tool to help ensure continuity of benefits when forms or other materials are due. Sign up for DHS alerts the next time you visit an office, over the phone, on the Customer Portal (healthyrhode.ri.gov) or through the mobile app. Terms of Service PDF file, less than 1mbmegabytes