Official State of Rhode Island website
For information about Medicaid Renewals, please visit https://staycovered.ri.gov/
Please note Call Center hours for the week of Thanksgiving. The Call Center will be open normal business hours on Monday, Tuesday, and Wednesday, Nov. 20-22. The Call Center will be closed on Thursday in observance of the Thanksgiving holiday, though self-service options will remain accessible, including the Customer Portal (healthyrhode.ri.gov), and mobile app. The Call Center will not take incoming calls on Friday for processing work, normally completed on Wednesdays. Please plan accordingly and Happy Thanksgiving!
Have you moved in the past three years? Have you gotten a new phone number or email address? If your contact information is out of date, you might miss important information regarding your Medicaid benefits. Stay connected to health coverage, and update your contact information today! Click here for more information. You can access your account online at https://healthyrhode.ri.gov.
ebtEDGE will never call or text you to ask for your personal information, card number or PIN. Do not share your information with anyone. Protect yourself by changing your PIN frequently -- using a different PIN each time -- or by freezing your card.
DHS continues to expand all the ways you can reach us for the services and benefits you need. Here are some helpful resources to better use the customer service channels that do not require a visit to our offices.
You can get to the Customer Portal by clicking on the “Apply Now” tab or by going to healthyrhode.ri.gov. It is where you can get case information or apply for DHS programs and services or health coverage through HealthSourceRI from any computer with internet access.
Still having Customer Portal issues despite these how-to resources? Fill out this Customer Portal support form.
DHS will upload other informational resources for customers and community partners here. Check back frequently to find new and updated documents on a variety of topics, programs and services:
To download HealthyRhode, you can visit the App Store® or Google Play Store® and search for the app using “HealthyRhode”. You must have a Customer Portal account to use HealthyRhode. If you do not have one, please visit healthyrhode.ri.gov to create one.
HealthyRhode is a mobile app for the RI Department of Human Services. Apple Store® and the Apple logo® are trademarks of Apple Inc. Google Play® and the Google Play logo® are trademarks of Google LLC.
DHS has launched a new service that will provide enrolled customers with timely notifications via text messaging. DHS Alerts give customers another tool to help ensure continuity of benefits when forms or other materials are due. Sign up for DHS alerts the next time you visit an office, over the phone, on the Customer Portal (healthyrhode.ri.gov) or through the mobile app.