Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 13-17). and take incoming calls from 4-7 p.m. to assist all callers in the queue.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
ABAWD Waiver Changes Due to COVID-19 Published on Monday, March 23, 2020 On March 18, 2020, Congress passed the Families First Coronavirus Response Act implementing several initiatives to help mitigate the negative impact of COVID-19. As a result of this legislation, the following are changes to the ABAWD policy. SNAP recipients who are age 18 through 49 who are able to work, but not working 80 hours a month, and have no minor-age children in their SNAP household are known as Able-Bodied Adults without Dependents (ABAWDS). Effective April 1, 2020, the three-month time limit will be lifted for ABAWDs in Rhode Island. This change will apply to all cities and towns throughout the state without regard to whether they had been waived or unwaived. One population of ABAWDs may still be subject to the time limit. If an ABAWD had been placed in a work or employment and training program, such as SNAP E&T and stops participating without good cause, they will be subject to the three-month time limit. The determination of whether there was good cause, such as a health or safety reason or a training program that has become unavailable due COVID-19, will be made by DHS staff. If good cause is determined, they will be able to maintain benefits beyond three months. The suspension of the time limit begins April 1, 2020 and will continue through the end of the month subsequent to the month in which the public health emergency declaration by the Secretary of Health and Human Services based on an outbreak of COVID-19 is lifted. We will communicate any such changes. An ABAWD will be granted a waiver from the time limit if they have good cause for being unable to participate in a SNAP E&T program or work, including but not limited to the COVID-19 impact. Programs that are conducted online or through other methods of distance learning will still be offered and participation is encouraged. Continue to get COVID-19, DHS updates by visiting our website (see below for link) and our Facebook page. For the latest COVID-19 updates and guidance from the RI Department of Health, visit (see below for link). The COVID-19 information line is 401-222-8022. RI Department of Health