Applications Update There is an important update regarding application reviews. For more information, visit: https://dhs.ri.gov/programs-and-services
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 13-17). and take incoming calls from 4-7 p.m. to assist all callers in the queue.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Attention SNAP Recipients: 12 Additional RI Communities to Lose Waiver and Impact SNAP ABAWDs Published on Monday, February 24, 2020 For most people, there is no time limit for how long residents can receive SNAP benefits, yet federal rules do limit this food assistance to 3 months in a 36-month period for people age 18 through 49 who are able to work and have no dependents, also known as ABAWDs. Federal regulations allow State SNAP agencies to temporarily waive the time limit for ABAWDs living in areas that have a high unemployment rate or a lack of sufficient jobs. A recently promulgated USDA regulation changed the criteria that states are able to use to demonstrate "lack of sufficient jobs" and what constitutes an "area" for the purposes of ABAWD time limit waiver requests and approvals. As a result of this new criteria, effective April 1, 2020, the following 12 cities and towns in RI will no longer be waived from the ABAWD work requirements/time limits: Central Falls, Charlestown, East Providence, Johnston, North Providence, Pawtucket, Providence, Scituate, Warren, Westerly, West Warwick and Woonsocket. There will be only one RI town, New Shoreham (Block Island), that will continue to be waived. When this regulation takes effect on April 1, 2020, approximately 7,779 individuals in Rhode Island will be newly subjected to the ABAWD time limits/work requirements. DHS is committed to helping all of its customers, and we have an outreach plan in place to communicate the change as well as explain other opportunities for those who are impacted by the loss of this exemption status. We are also engaging our many community partners and existing programs at other Rhode Island agencies to help these individuals and families to self-sufficiency. Moving all to a place where they can thrive remains the Department's goal. All SNAP recipients living in the impacted communities will receive a notice during the last week of February to inform them of the change for ABAWDs in their community. It includes a stuffer explaining in simpler terms how the change may impact the ABAWD individuals in the household that are not meeting the work requirements. Please visit the SNAP ABAWDs page (link is below) on our DHS website that answers the most common questions ABAWDs and others may have. It also includes helpful resources, forms that may be needed and details about our appeals process. On this page, community partners can locate the "Community Partner Unfit for Work Form" which can be completed and provided to DHS to assist with determining if an individual is exempt from the time limit due to being "unfit for work". ABAWDs meeting the work requirements are not subject to the time limit. Work requirements can be met by working, volunteering and/or participating in a SNAP Employment & Training Program for 20 hours per week, or participating in a Workforce Innovation and Opportunity Act (WIOA) funded program. Participants interested in SNAP Employment & Training can visit the link below to see a list of available programs/providers, or reach out to DHS to inquire about E&T opportunities. SNAP ABAWDs SNAP Employment & Training