RIBridges Updates The RIBridges system managed by Deloitte is currently offline, and the State is working closely with Deloitte to address the cybersecurity threat and bring the system back online. The programs managed through the RIBridges system include but are not limited to: Medicaid, HSRI medical coverage, SNAP, RI Works, CCAP, LTSS, GPA, LTSS, and At Home Cost Share. Customers can take steps today to protect themselves, utilizing credit freezes, fraud alerts, and updating passwords. Any customer who sees suspicious activity on their EBT card should change their PIN. Changing your EBT PIN frequently, before or around the time of benefit issuance, is a fraud prevention best practice to protect your benefits. To change your PIN, call ebtEdge at 1-888-979-9939. Additional instructions on how to protect your benefits can be found here. -Please be advised benefits for the month of December for most programs have already been disbursed. -DHS regional offices remain open and are processing paper applications and forms at this time. - The Call Center (1-855-697-4347) will be offering extended hours Monday-Wednesday ( Jan. 6-8). and take incoming calls from 4-6:30 p.m. to assist all callers in the queue.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
DHS Recognizes SNAP Outreach Community Partners Published on Tuesday, July 09, 2024 The Rhode Island Department of Human Services recently recognized a number of community-based organizations for their partnership in helping Rhode Islanders learn about the availability, application process, eligibility requirements, and benefits of the Supplemental Nutrition Assistance Program (SNAP). “RI DHS is so grateful for the support, dedication, and outreach these partners provide across the state to better inform and ensure access to healthy and nutritious food through the SNAP Program,” said DHS Director Kimberly Merolla-Brito. “They represent the true spirit of community service and partnership. Thanks to their efforts, access to SNAP continues to grow and help those in need. On behalf of DHS and those we serve, thank you for all that you do. You are the true embodiment of the SNAP Outreach motto, ‘We’re here for you!’” Agencies recognized included: Center for Southeast Asians, Genesis Center, One Neighborhood Builders, Connect for Health/Lifespan (The Miriam Hospital), United Way/211, United Way Rhode Island, Senior and Disabilities, The Boys & Girls Clubs of Providence, East Providence, Pawtucket, Northern Rhode Island, Newport County, and Warwick. Pictured in the attached photo, from left to right, are: Lisa DaPonte, Center for Southeast Asians Patricia Miller, United Way of Rhode Island Shannon Carrol, Genesis Center Mariasol Cuesta, United Way of Rhode Island Chris Ackley, Genesis Center Wendy Heugas, United Way of Rhode Island Michael Kenyon, Boys and Girls Club of Northern Rhode Island Charlene Traynum, Boys and Girls Club of Newport Kimberly Merolla-Brito, Director, RI Department of Human Services Matthew She, Boys and Girls Club of East Providence Dennis Gonzalez, One Neighborhood Builders Cherima Folston, Boys and Girls Club of Pawtucket John Garrahan, United Way Karen Zuniga, One Neighborhood Builders Karin Kavanagh, Boys and Girls Club of Warwick Stephanie Silva, Boys and Girls Club of Providence Laurie Cote, DHS Assistant Administrator of Community and Planning Services Channavy Chhay, Center for Southeast Asians These community SNAP Outreach projects provide application assistance (online or paper), answer questions about SNAP, as well as help with reporting changes, the completion of recertifications, interim reports and other activities related to SNAP. If you’re an individual needing support or your organization is having an event or your staff would like someone to share information about the availability, application process, eligibility requirements, and benefits of SNAP or you seek people on site to assist with SNAP applications or questions, please look at the list of SNAP Outreach Community partners https://dhs.ri.gov/programs-and-services/supplemental-nutrition-assistance-program-snap/snap-outreach-toolkit and contact the partner that most closely aligns with your specific needs or activities.